Helped sell our house. It was a great prompt professional service with organising viewings in the same day for convenience. Offers got organised and provided swiftly. Although once the buyer/sale had been agreed there was little to zero communication thereafter with regards to updates along the way (I guess the job was done at that point) but it would of been nice to have some updates to/from the buyer as both parties were left in limbo at multiple points throughout the process so more dialogue throughout the process up to the completion would be helpful. Initially good but a few more updates and aftercare would go a long way.

Friendly and helpful

Me and my family Rented a proper for 8 years and looked after it well, when we reported issues with the house they either sent cowboy builders or just ignored it. When a opportunity came up to by a house and we wanted to end our contract if I hadn't of taken legal advice we would of fallen for the trap of having to pay bills and not getting our deposit back. I wouldn't reccomend them. Tbh go private at least you get a cheaper rent and same service than using an estate agents to treat you like scum on bottom or your shoe. They also don't answer out of hours but thanks Martin and Co for the push in our life we needed 🤔

My partner and I are both first time buyer trying to follow the legal process to purchase a 2 bed property in Redditch through Oulsnam Redditch branch. The viewing day was spot on, the lady who showed us around was on time and answered all the questions we had. My partner and I loved the property by the end of the tour, from this point things started to become bleak and still are to the present day several months into the process. After a delay in getting the mortgage approved our end due to myself being self employed and explaining the reasoning of why to Oulsnam Redditch, this information was NOT passed on to the vendors, fortunately to our surprise the vendors were happy to wait till we had the relevant paper work in place. We promptly got the mortgage approved and made a new offer to the vendors as the property market had decreased in value. My partner handled the negotiation phone calls back and forth, upsettingly Oulsnam Redditch made my partner feel pushed into a corner and very guilty to purchase the property. We were compelled into getting all the searches done before we even signed any paperwork of the property, nevertheless we paid fees to our solicitor and all the searches we property sent over to ourselves and Oulsnam Redditch within a few days. Since then ourselves and our solicitor have been left in the dark for weeks, very little and next to no form of effort and communication from any member of Oulsnam Redditch, despite sending several emails asking for a state of update. Countless phone calls have been made to the shop telephone number during their stated opening hours, we feel ghosted and left at the bottom of the pile by Oulsnam Redditch, as Oulsnam are clearly not in the slightest form of interest to get another 5 star sale under their name. From two upset and annoyed first time buyers. PS Reading the latest 5 star reviews on google about Oulsnam Redditch we have NOT seen any of the following “Oulsnams Redditch handled our house sale very professionally, and we could always speak to someone regarding it, they got back to us immediately.” “very good communications.” “Everyone I spoke to was so friendly and helpful, and always went above and beyond to help me out.”

A rented property I chose needed a deep clean and bringing to standards but on receipt of the keys it was badly cleaned and was left full of spiders and cobwebs and damp patches! Although it was arranged quickly and staff was quick and helpful throughout,the property was poorly presented to me with me having to re decorate and repair things and re clean the house myself! Very poor quality of standards and not satisfactory compared to other property reports in their reviews. apauling presentation of a property! What happened to their QC and standards!

A rented property I chose needed a deep clean and bringing to standards but on receipt of the keys it was badly cleaned and was left full of spiders and cobwebs and damp patches! Although it was arranged quickly and staff was quick and helpful throughout,the property was poorly presented to me with me having to re decorate and repair things and re clean the house myself! Very poor quality of standards and not satisfactory compared to other property reports in their reviews. apauling presentation of a property! What happened to their QC and standards!

Angela rude as hell and they uphold your deposit when they let you properties full of damp, mildew, mould then blame cleaning for deduction of holding deposits. AVOID this company at all costs.

Absolutely shocking