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Lawrence Rand

A selection of reviews/testimonials by highest rating
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1.00 /5

Please look at the other 1 star reviews before renting a property with these people as I just looked at the overall rating and over looked them!. If my review can help deter at least one person and prevent them being in a situation like mine it will be worth my time writing this review. The property wasn’t in great condition and was dirty on arrival however I was told I could leave it in the same state on exit so I hope they stick to there word on that. I rented the property in September which got damaged by a storm in November, it’s now nearly March and there is no date in site for repair as there is no electricity and a missing bathroom ceiling. I have been in air b n b’s, hotels and even now emergency housing for weeks on end digging deeply into my own pocket because the landlord will not rehouse me or provide any compensation they basically just said I don’t have to pay rent but that’s it. It’s IMPOSSIBLE to find anything short term for less than £300 per week and that is bare minimum it’s more like £500 per week (my rent is £650pm) . There communication is poor, I find every member of staff in there property management team extremely rude and I still don’t have a glimpse of light at the end of this very long stressful tunnel. No customer service and no tenant protection whatsoever it’s by far been the worst experience of my life dealing with this company.

Reply from agent

Dear Kayla, We sincerely apologise and understand that this is a very difficult situation. Now that all repair work to the roof is complete, the landlord’s insurance company are arranging for a contractor to make good the damaged cladding and plaster work, this will then pave the way for the repairs to the damaged electrics. The repairs are going through the Landlords insurance company which takes control away from Manson’s; however, we are continuously chasing this with the landlord as we aim to resolve your situation as soon as possible. Your rent has been returned in full since the situation began and the landlord has agreed to release you from your tenancy agreement as the events that took place were beyond your control. Your initial request to be released from the tenancy was agreed back in December 2021 and still stands until the issue is resolved. It is regrettable that the landlord’s insurance company will not provide you with alternative accommodation. In the meantime we have provided information to the council in the hope that this will assist you with temporary accommodation, and we will continue to find ways that we can help you. Again, we do apologise and appreciate this is not an ideal situation, but we will continue to do all we can to expedite the repairs with the insurance company and continue to keep you regularly updated.

Contact details
Sales Phone:

01895 632211

Opening hours

Unknown

Address

106 Victoria Road, Ruislip, Middlesex, HA4 0AL, South East, UK, HA4

No about information available

Our team

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Guild of Professional Estate Agents

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