Sadly, we did not have a good experience. The Estate agent Bradley kept on trying to show us the same flats again and again although I had written clearly that if I was interested to see a flat again I would clearly say so. He said things like I will show you the flat in Axell House if you put an offer on the Golding one. Or he would say it is the same floor map so no need to visit the other one. It is the same light as well so no need to visit. I organised to visit with my husband some specific flats two weeks in advance and it turned out he wanted to show us the same flats again (Golding House and 103 Seagrove). He did not organise to visit one of the flats we were interested in because he only contacted the landlord one day before. He tried to contact him several times on the day of the visit but he did not reply. I tried to change estate agents within JPayne but it did not seem possible. We were expecting 4 visits and got only one. We had travelled from Blackheath and left upset and disappointed. Avoid!