Bad overall expierience. Contracted to seel lots of misscomunication not profesional . Sending people without appointments in while i work from home agent never seen on that days . Overvluation cost not selling .not happy expirience overall AVOID

Been trying to book an appointment for a house valuation for over a week now. Nothing. Left messages rang 7 times. Spoke to Ashleigh. Still nothing. Its with a heavy heart I now have to seek a professional agen.NegativeResponsiveness

Terrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.

Tried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.

Firstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.

Absolutely appalling estate agents. The Billingham office and the service they deliver is dreadful. To say they are underhand is an understatement. Overpriced houses and appalling customer service. Highly recommend not going near this agent.

Terrible service and experience AVOID!!!!

The valuer (Jan Westbury), decided to turn up to value my house in Redcar. Whilst he was outside of my house, the office rang to say that they did not want to value the house as it was on with another agent. I had taken time off work and wasted my time! I called the office and the staff were rude and lied saying that Jan was not there despite me seeing him. Staff lied and refused to say sorry. I had taken the business to the property ombudsman who agreed they had made a mistake and awarded compensation of £100. Avoid at all costs!