Hi Shaunie, I hope your move to your new home has gone well and you have settled in now. Thank you for being a wonderful tenant and for letting Martin & co look after you since you took up your tenancy way back in 2016! Please email us over your bank details and you will receive your money in full from Martin & Co. Just so you are aware, your Deposit was secured in the DPS - Deposit Protection Service - and the DPS were actually waiting for your good self to confirm your details with them before they would release the deposit back to you. This had nothing to do with Martin & Co or any of the staff and that's including the Managing Director who was on annual leave at the time. Wishing you well in the future. Kind regards Earl Hyman MARLA Managing Director

Hi Han Jeee, I am having difficulties locating your name on our system. Just checking that you have the right Martin & Co office as there are approx 170 Martin & Co offices nationwide. Kind regards Earl Managing Director

Hi Han Jeee, I am having difficulties locating your name on our system. Just checking that you have the right Martin & Co office as there are approx 170 Martin & Co offices nationwide. Kind regards Earl Managing Director

Sorry to say but we have No records of you on our system so can only assume that you have mixed us up with another business/agent. If you are looking to Rent, Buy or Sell a property then please give me a call and I'm sure you will enjoy the experience of dealing with Martin&Co Prestwich Office. Kind regards Earl Hyman, Managing Director

Good afternoon to you Harshit, Firstly, may I thank you for your comments. As a business in the service sector we always try our best to achieve the highest grade of service, attention to detail, professionalism and client satisfaction. You can see this by the wonderful warm accolades and comments that customers have put on Google Reviews with 5 Star Ratings. Our Senior Lettings Negotiator Dayna Green dealt with your application for tenancy. Dayna was on a weeks annual leave in the last week of August. This was the same period of time that your referencing process was being dealt with by the referencing company 'Vouch'. You may recall that your Guarantor only completed their application on the 25th August which delayed the process slightly for you. You were informed by my office that an Electrician had to attend the apartment to ensure that the EICR - Electrical Safety Installation was Satisfactory for your safety. On the 01st September Dayna contacted you to advise that all your references had been checked and approved for you to take up tenancy at the property. You advised her that you would be available on Thursday 03rd September 2020 to sign the AST Agreement and collect the keys. When you signed the AST Agreement for your tenancy you also received an Inventory on the condition of the property. You received the apartment in a good clean condition and therefore, we expect is to receive it back in the same condition. At the Check Out it was pointed out to you that the property was not in a clean state and you were advised of the cost to have it cleaned, which was agreed on an email to my office. Its up to either party to initiate the refund of deposit from the DPS - (Deposit Protection Service) therefore if you had contacted the DPS they would have sent you your deposit money back quicker. If there is anything further that you wish to discuss, then please email me at prestwich@martinco.com It was a pleasure to have you as Tenants and hope you are still enjoying living in Manchester. Stay safe & well, Kind regards Earl

Totally agree farce of a company

Hi Matthew, Would you be so kind to advise us when you where in contact with us and what property you saw with my office in Prestwich Manchester. I look forward to hearing from you soon. Regards Earl