It was nice speaking with one of their agents.She was very responsive and helpful

I’ve been coming here for about 15 years, and we came last night for my birthday because usually we have the best time with the best food. Unfortunately it seems the restaurant is a victim of its own success, because beyond the ambience of the UberEats buzzer going off every minute, the waitress we had was very ubrupt and inattentive, then gave us wrong orders, and worse of all she actually yawned at us when I asked for the dishes to be swapped to what we ordered. The food itself wasn’t good either, tasted fishy and some of it had started to dry on the edges of the fish. The only good thing was the squid rings and Gyozas. Staff were rushed and rude, and in the end we paid up for our starters and left. Such a shame as usually we love this place, but I left last night felt disappointing in every aspect of our visit.ServiceDine inMeal typeDinnerPrice per person£50–60Food: 3Service: 1Atmosphere: 4

Did not order main meal immediately when asked for drinks, but then was ignored despite repeatedly try to order. The staff later apologised but food served was wrong. The ramen was also instant noodle with instant broth, not what you expect at this price point. Expected a better experience base on the reviews, would not recommend the ramen.ServiceDine inMeal typeDinnerPrice per person£20–30Food: 2Service: 2Atmosphere: 4

Terrible communication, they take ages replying to emails which means we have to chase them up with phone calls which they then reply saying they'll call you back or to wait for an email which never comes. All of this just to answer simple questions which shouldn't take long to find an answer. Seems like they have no organisation and have no idea of what's going on as they fail to answer simple questions. Basically had to beg for our application to be sent in to a landlord and it still took over a day to get it done even with us urging them. The viewing was lovely and the person showing us around was really nice but the experience with communication was just terrible and unprofessional.

awful place. give not even 24hrs notice before viewings and we're at uni

Poor communication, Rude staff