Payton Jewell Caines - Port Talbot

Alway's have to phone Payton Jewell for up date's.

I'm not one to write reviews, but felt obliged to in this case. PJC have been dishonest about the condition of properties, even after damning survey results set out specific issues. I shared my £500 survey in full with the estate agent (which showed 'movement and poor workmanship throughout') on the basis they would use it to reflect the advert and be transparent about the property's condition in order to avoid people like myself wasting money, but they failed to honour that agreement. The branch manager, (Annaline) also claimed that drainage under a property not being water tight wasn't a problem (despite a survey revealing signs of movement as a result of that). I don't expect them to be experts but that basic lack of knowledge is concerning. A survey on a different property I expressed an interest in revealed it required a new roof, and when a buyer pulled out, they made no mention of that on the advert - they simply added the line, 'sold as seen' (anyone would think they were selling a table with a wonky leg on Facebook Marketplace). They also seem to have been listing properties they've already sold, possibly to gain more clients (the minute one is uploaded, I'm told via phone that it's already been sold, so it's something beyond 'high demand'). Despite some staff being a credit to the company, the overall approach made it a very disappointing experience. Transparency is key and can save everyone time and money.

Absolutely disgusting Agency. Rude staff( trying to shut up tenants), no updates, ignored reports, and the most important no clue what they are doing and not proper educated. They don't care about Health&Safety e.g. not leveled patio slabs, chipping paint off radiators(choke hazard), mould - small kids involved. PJC think they are good, but they don't mind getting involved with dodgy landlords and obviously they don't care about HHSRS so they also don't mind paying out compensation due to a health problems caused by a black mould instead of doing repairs 🫠

Sadly I had an offer accepted by the vendor and told the property would be taken off the market. However instead of viewings being cancelled or other potential buyers being informed property was sold, I have subsequently been gazumped by another purchaser (unsure why the person would not be told that an offer had been accepted). Poor practice in my opinion.

Hyhf