Dear Abdul, I'm sorry that you have evidently had a disappointing experience with us. I have asked my team to trawl through our database of applicants, tenants and landlords so that we can engage directly with you. We have unfortunately been unable to identify a single individual matching your name and with no written review it has been impossible to investigate and provide any form of meaningful response as we would hope to. Perhaps you can reach-out to us so that we can discuss your experiences and in doing so, allow us to improve our services for those that follow you. Kind Regards, Chris

Dear Victoria, We're really disappointed to receive this rating from you. We have tried repeatedly to contact you to discuss the frustrations that you have felt, but you appear unwilling to engage with us. It really is quite difficult for us to respond and improve without your support and engagement. I have spoken to your former property manager Mark and the only thing that he could think that might have upset you was the landlord's wish to increase your rent which we were asked to negotiate with you. If you do want to highlight any perceived shortfalls in service so that we can address these, please do feel free to give me a call personally on 01752 255 255. Kind Regards, Chris Whitaker (Managing Director)

Dear Clive, Thanks for your feedback however, we are unable to verify any of the information that you have described, nor can we locate your name in our client database. We take customer feedback very seriously, so if you could contact us at plymouth@martinco.com we can resolve this issue as a matter of urgency. Kind Regards, Chris

Mr Butt, We are always extremely grateful for the feedback that we receive from our landlords. We appreciate there will always areas for improvement and the lettings team thrive on continually working to raise the bar. I'm thankful that you have taken the time to revise your thoughts and that you are happy with the tenants that we have found. ***Updated Mar 19*** Dear Mr Butt, We are disappointed that you have seen fit to completely re-draft your previously positive review and reduce your satisfaction rating with our service from 4-stars to 1-star. It is also a shame that you appear unwilling to respect the very clear terms of our management contract, opting instead to misrepresent our position in the review above. Can I suggest that if you have a contractual concern that you raise it directly with us. If you are unhappy with the response, you are perfectly within your rights to refer the matter to The Property Ombudsman, with whom we are proudly affiliated and whose rules, regulations and guidance we follow. Kind Regards, Chris Whitaker Managing Director

Mr Butt, We are always extremely grateful for the feedback that we receive from our landlords. We appreciate there will always areas for improvement and the lettings team thrive on continually working to raise the bar. I'm thankful that you have taken the time to revise your thoughts and that you are happy with the tenants that we have found. ***Updated Mar 19*** Dear Mr Butt, We are disappointed that you have seen fit to completely re-draft your previously positive review and reduce your satisfaction rating with our service from 4-stars to 1-star. It is also a shame that you appear unwilling to respect the very clear terms of our management contract, opting instead to misrepresent our position in the review above. Can I suggest that if you have a contractual concern that you raise it directly with us. If you are unhappy with the response, you are perfectly within your rights to refer the matter to The Property Ombudsman, with whom we are proudly affiliated and whose rules, regulations and guidance we follow. Kind Regards, Chris Whitaker Managing Director

Mr Butt, We are always extremely grateful for the feedback that we receive from our landlords. We appreciate there will always areas for improvement and the lettings team thrive on continually working to raise the bar. I'm thankful that you have taken the time to revise your thoughts and that you are happy with the tenants that we have found. ***Updated Mar 19*** Dear Mr Butt, We are disappointed that you have seen fit to completely re-draft your previously positive review and reduce your satisfaction rating with our service from 4-stars to 1-star. It is also a shame that you appear unwilling to respect the very clear terms of our management contract, opting instead to misrepresent our position in the review above. Can I suggest that if you have a contractual concern that you raise it directly with us. If you are unhappy with the response, you are perfectly within your rights to refer the matter to The Property Ombudsman, with whom we are proudly affiliated and whose rules, regulations and guidance we follow. Kind Regards, Chris Whitaker Managing Director

Dear Martin, I am both disappointed and confused by your review. We have no record of you as a tenant of ours and it is therefore extremely difficult for me to either investigate the concerns that you raise or respond. I would be grateful if you could give me a call on 01752 255 255 or email at chris.whitaker@martinco.com and I can then personally look into the matters that you raise and we can discuss any genuine grievances that you have. Kind Regards, Chris

Dear Mr Perryman, We take our role as property managers and responsibilities to both landlords and tenants extremely seriously. It is extremely unfortunate that you feel that we have failed to deliver the service that you expected. In this instance, you were served notice to vacate the property due to repeated transgressions of your tenancy agreement, a lack of respect for the property and repeated reports of anti-social behaviour that were highlighted during our regular interim property inspections and by a number of neighbours within the development. During your tenancy your property manager tried her very hardest to protect the landlords’ interests whilst mentoring you as tenants on your legal and social obligations. It is unfortunate therefore that despite our best efforts to prevent matters from escalating, it has been necessary to ensure that you are evicted from this property thus protecting the landlords' position. We are extremely fortunate that our rigorous referencing process ensures that the quality of our tenants is extremely high across our managed portfolio and that the requirement to serve notice to tenants that disrespect or abuse their tenanted properties is mercifully rare. Clearly your actions during this tenancy are likely to have an impact on your ability to successfully pass future referencing applications that you may choose to submit. We have tried to make contact with you on numerous occasions regarding your dissatisfaction and the basis for your review. You have been unwilling to engage or respond to our phone calls or emails. It is unfortunate therefore that we have needed to respond to your review in this forum, present our position supported by an evidenced statement of fact and in doing so highlight your actions in the public domain. Please do feel free to either call or email so that I can personally address any genuine grievance that you have with the manner in which we have supported you and fulfilled our role during your tenancy. Regards, Chris Whitaker