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Belvoir - Plymouth and Saltash

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Belvoir - Plymouth and Saltash

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

When it comes to renting privately These estate agents since COVID discriminate people more than they've ever done,but they do it cleverly. I have no respect in them whatsoever, and some of them really think they are somebody when they're … More

review by Rudeboy

1.00 /5

My experience is no response from them to emails or phone messages. Ignoring requests to view properties. Unprofessional.

review by kaz

Reply from agent

Dear Kaz, thank you for taking the time to leave us a review. I noticed that you left a 1-star rating but I cannot find any calls or emails from a kaz. Please could you provide me with some more information so that I can look into this for you. Unfortunately we are experiencing an extremely high volume of calls at present, due to unprecedented demand for rental properties although we do have an overflow call answering service so you should have been able to get a response so I will need to investigate this. We value all feedback and would appreciate it if you could provide more information about your experience with our business. Your feedback helps us improve and provide better service to our customers. If there's anything we can do to address your concerns, please don't hesitate to contact me directly at kerry.pike@belvoir.co.uk. Thank you for your time and we hope to have the opportunity to make things right. Kind regards Kerry Pike - Director

1.00 /5

Really terrible experience with Belvoir who failed to address serious and dangerous problems in the house. We pointed out damp, dripping wet walls and a horrendous amount of black mould so many times but these were never dealt with. Rude, offensive and always had someone else to blame for shoddy work or not taking action. So glad we were able to get our own place and move out, staying any longer would have been a death trap.

review by Neri Campbell

Reply from agent

Dear Neri, Please can you provide me with more details at kerry.pike@belvoir.co.uk as I have no record of any complaints of this nature regarding any of our properties. We take our responsibilities as a managing agent very seriously and would never allow our tenants to live in the conditions you have described and each concern would have been dealt with thoroughly and professionally. We feel on this occasion your very serious and potentially libellous allegations are both unwarranted and unfair. I look forward to hearing from you. Kind regards Kerry

1.00 /5

Don't answered their phone, don't respond to voice mails or emails

review by Pete Martucci

1.00 /5

Poor management. They don't seem to care. We found a really great agency locally. Glad we made the choice earlier on before instructing them to sell our house.

review by Ed Goh

Reply from agent

Hi Mr Goh. You appear to have provided us with a one star review, yet I am unable to connect you to any of our records. Our team take great pride in delivering an amazing customer journey so it would be helpful to know where we may have fallen short on this occasion. Would you kindly email me on saltashsales@belvoir.co.uk and I would be happy to discuss any concerns you may have had.

1.00 /5

Poor

review by steve brannan

1.00 /5

review by Joli Watson

Reply from agent

Dear Joli, we have no record of any connection between yourself and our company therefore your review has been reported to google. Kind regards Belvoir!

1.00 /5

review by Hiba Kheddhir

Reply from agent

Dear Hiba, we have no record of any connection between yourself and our company therefore your review has been reported to google. Kind regards Belvoir!

1.00 /5

Never go letting from them, They don't know how to treat customers.

review by Mustafa Nabeel

Reply from agent

Dear Mustafa, we have no record of any connection between yourself and our company therefore your review has been reported to google. Kind regards Belvoir!

1.00 /5

Cancelled a viewing and then hung up the phone on us !!!! Not Professional at all.NegativeProfessionalism

review by Jenny C

Reply from agent

Dear Jenny, I'm so sorry to read your review. Please can you call the office manager Jane on 01752 850440 to establish the details of your complaint as we have no record of you or you being booked in to view one of our properties and as customer service is our number one priority we would certainly never hang up on anyone. We look forward to speaking with you. Kind regards Kerry