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Belvoir - Plymouth and Saltash

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Very polite and helpful people, haven't had any issue with them.

4.00 /5

One of the best letting agencies I have rented through. The staff are very helpful and friendly, they are always quick to respond to any problems or queries.

1.00 /5

When it comes to renting privately These estate agents since COVID discriminate people more than they've ever done,but they do it cleverly. I have no respect in them whatsoever, and some of them really think they are somebody when they're not, they're just stuck up estate agents. They play by their own rulebook. I know this from somebody who works on the inside. Somebody that's not on the dole, but who is mentally ill with mental health issues,won't even get a chance of renting a property because in their rule book you're not working. Somebody in that situation is more stable to pay rent than somebody who is working.

1.00 /5

When it comes to renting privately These estate agents since COVID discriminate people more than they've ever done,but they do it cleverly. I have no respect in them whatsoever, and some of them really think they are somebody when they're … More

1.00 /5

My experience is no response from them to emails or phone messages. Ignoring requests to view properties. Unprofessional.

Reply from agent

Dear Kaz, thank you for taking the time to leave us a review. I noticed that you left a 1-star rating but I cannot find any calls or emails from a kaz. Please could you provide me with some more information so that I can look into this for you. Unfortunately we are experiencing an extremely high volume of calls at present, due to unprecedented demand for rental properties although we do have an overflow call answering service so you should have been able to get a response so I will need to investigate this. We value all feedback and would appreciate it if you could provide more information about your experience with our business. Your feedback helps us improve and provide better service to our customers. If there's anything we can do to address your concerns, please don't hesitate to contact me directly at kerry.pike@belvoir.co.uk. Thank you for your time and we hope to have the opportunity to make things right. Kind regards Kerry Pike - Director

1.00 /5

Really terrible experience with Belvoir who failed to address serious and dangerous problems in the house. We pointed out damp, dripping wet walls and a horrendous amount of black mould so many times but these were never dealt with. Rude, offensive and always had someone else to blame for shoddy work or not taking action. So glad we were able to get our own place and move out, staying any longer would have been a death trap.

Reply from agent

Dear Neri, Please can you provide me with more details at kerry.pike@belvoir.co.uk as I have no record of any complaints of this nature regarding any of our properties. We take our responsibilities as a managing agent very seriously and would never allow our tenants to live in the conditions you have described and each concern would have been dealt with thoroughly and professionally. We feel on this occasion your very serious and potentially libellous allegations are both unwarranted and unfair. I look forward to hearing from you. Kind regards Kerry

1.00 /5

Don't answered their phone, don't respond to voice mails or emails

Contact details
Sales Phone:

01752850440

Lettings Phone:

01752850440

Lettings Email:

plymouth@belvoir.co.uk

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 13:00
Address

136 Fore Street, Plymouth and Saltash, PL12 6JR, UK

About

No about information available

Our team

Plymouth & Saltash Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
rightmove
Zoopla

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