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Brockenhurst - Whitchurch

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

The whole team at Whitchurch were incredibly helpful and provided a great service. Many thanks.

4.00 /5

We recently purchased through Brockenhurst. They weren't 'our' agent but were professional, helpful and empathetic, all of which we really appreciated. We are happily settling in to our fab new home now.

4.00 /5

Some consultants are better than others, no call back regarding a house in papermakers in Overton. I don't think the overton consultants want to sell properties. Complacency leads to insolvency

4.00 /5

Friendly, helpful team who found me the house I've just moved into. Their concierge service was a big bonus in helping with all the details of the move.

Reply from agent

Hi Jane, Thank you for sharing your experience and we are delighted that you found us helpful and efficient. Good luck in your new home!

4.00 /5

Despite knowing that we do not intend to sell in the short term, David and Sarah provided us with very helpful feedback regarding our property and our future plans.

3.00 /5

Great sales team sadly let down by their move manager who was careless, pushy and generally not nice to work with

1.00 /5

Two missed appointments due to agents being late, claiming they were delayed at previous viewing, which made us feel we weren't worth their time. Very little contact once a buyer was found (none for two months prior to move) unlike the agent we bought through who spoke to us weekly. For the amount of money they were paid, we expected a lot better.

1.00 /5

I have great concerns about how this Estate Agents treat the eldery, with bullying and intimidation tactics. My request to speak to the MD about these concerns has been ignored.

1.00 /5

Steer well clear, if you are looking to sell you'll be lucky too. If you're looking to buy you'll be lucky too. Compulsive liers, withold important information, don't respond to emails, too scared to answer the phone. Amazing that a company like this is still in business. Told us we could move in, in December. Didn't mention the current tenants aren't moving out until February though. No customer care. Can't stress this enough LOOK ELSEWHERE Response. Multiple calls were avoided and not responded to and even after they emailed you to say they were pulling out the manager still didn't respond via a call or email and to top that off Brockenhurst emailed them with a 'suitable property' being the one they were due to purchase and were let down.

Reply from agent

Hi Darren, I’m saddened to read your review and I understand that you must know or be related to, the purchaser? I mention this as you are not party to this transaction we do not know who you are. You are correct when you say that the aim was to move in December , but the tenant living in the property simply changed their mind and would not move out as agreed. This has caused significant upset for our client (the seller) as well as the buyer (your friend/relative?) and is a very unfortunate situation. We sympathise with the buyers, 100%. I can sense your frustration, but it isn’t true that calls weren’t responded to and infact the buyer’s solicitor confirmed the purchaser’s withdrawal from the transaction 4 weeks ago. It is extremely upsetting when people change their minds and other peoples lives are affected, but neither we, your sellers or the solicitors had any control over this. I understand that the buyers have now found a suitable new home and we wish them well.

Contact details
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Address

Kingsley House, Market Place, Whitchurch, RG28 7BH, UK, RG28

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Whitchurch Office

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