Hi Darren, I’m saddened to read your review and I understand that you must know or be related to, the purchaser? I mention this as you are not party to this transaction we do not know who you are. You are correct when you say that the aim was to move in December , but the tenant living in the property simply changed their mind and would not move out as agreed. This has caused significant upset for our client (the seller) as well as the buyer (your friend/relative?) and is a very unfortunate situation. We sympathise with the buyers, 100%. I can sense your frustration, but it isn’t true that calls weren’t responded to and infact the buyer’s solicitor confirmed the purchaser’s withdrawal from the transaction 4 weeks ago. It is extremely upsetting when people change their minds and other peoples lives are affected, but neither we, your sellers or the solicitors had any control over this. I understand that the buyers have now found a suitable new home and we wish them well.