I’ve found the team extremely difficult to deal with. Whenever I ask a question, they either don’t respond, forget to follow through, or patronise me when I raise something that needs attention. Harriet even hung up the phone on me while I was speaking politely, simply because she couldn’t be bothered to deal with me as a customer. When I ask to speak with Joane, someone else always calls back instead, so you never actually get clarity. Overall, the whole experience has been unprofessional, frustrating, and disappointing. I’m not surprised at all by the other 1-star reviews on trust pilot. Dont forget that the 5 star reviews on Facebook and google are not verified. I found it surprising why the reviews are high on one end and on the verified pages, so low! Happy to provide named and direct reviews if needed.