We are sorry to hear of the content of your review and would like the opportunity to clarify some of the points you have raised. Firstly, the re-let of your property was agreed as per your request, where we re-advertised the property as you decided to vacate the property before the tenancy was agreed to end. In regards to the oven, having checked our records I can confirm that this was repaired on the 21st December, however a further issue with the socket was then found which meant further investigations needed to be carried out. I am sorry you feel that there were unplanned calls to the property, however, we've not had any records of unauthorised access and we always arranged access with yourselves or you would arrange visits with the contractors directly at your convenience. If you would like us to investigate these matters further for you please contact our manager directly. Thank You.

Thank you for your feedback Miriam, it is unfortunate that you weren't completely satisfied with the end of your tenancy. Your deposit is registered in a third party scheme and we follow the procedures bound by this legislation, as laid out in your tenancy agreement. You will find that we acted in line with the deposit scheme and we are pleased to hear that this matter has now been resolved.

We are disappointed to hear the content of your review and would like to apologise if you felt that there was a lack of communication. However, I would also like to take this opportunity to point out that the lack of communication was an error with your log in details to the system and not because you couldn't get hold of us in the office. In regards to the price change, this was done at your request as you asked for a seven day extension, so the additional cost you are referring to covers the rent. I hope this clarifies matters, however if you would like us to investigate this matter further, please contact the office on 02921671444. Thank You.