Students BEWARE...DON'T RENT...disabled son has no get out clause for renting room,had to come home due to no fault of his own Letting the agent know[all be it just before start of term]offered to pay one month as good will, now trying to get £3500 pounds for property not lived in for that whole year.NegativeProfessionalism

Worst experience of my life!! Unable to give my deposit back for 6 months due to incompitance or unintentional, after fasly telling me my funds could be ralised they claimed I have a massive unpaid utility bill which arose from them not sending the land lord or me the bills in the first place, this has caused me so much stress.NegativeResponsiveness, Quality, Professionalism, Value

Customer service is not even a thing with Seraph. They almost never reply to emails or when you call them they put you on hold or say that they will call you right back and never do. There are 2 ladies that work there with the same name. I cant even decide who is worst. The one that never answers or the one that can barely use a keyboard. When I first move to an apartment the water heater was broken so there was no hot water to shower. It took them 3 months to fix it after countless emails, phone calls and promises. The same thing goes for the laundry room which we have to share with 2 more apartment buildings. At some point there was only 1 dryer and 1 washing machine that worked.NegativeResponsiveness, Professionalism

Definitely do not recommend. its been 6 months and they only now coming to fix the problems. First day i moved in there were dead bugs everywhere which was very annoying and disgusting. The girls on the phone are very rude and they never get back to you. MANY problems with the flat i live in and the management is no help! all in all stay awayNegativeResponsiveness, Quality, Value

Wouldn’t even give one star. Horrendous experience from when I first moved in. So many issues with the flat but nothing would get done. Would have contractors walking into the property when I was asleep in bed! Mould, damp everywhere. If you phone seraph reporting any issue, they just ignore you. Then towards the end of me moving out, had a power cut, this was from a leak on the meter board I had reported but again, got ignored. Electrician said it was so dangerous what happened. Was promised humifiders and compensation but got nothing of course! Moving out process was horrendous, they lost my keys which I sent first class signed for. Tried to charge me for issues that I reported months ago. Awful customer experience skills from all staff. Extremely rude and unprofessional. Avoid at all costs!NegativeProfessionalism

We are disappointed to see a low review, we understand you are in touch with a member of the team directly to help clarify and resolve any issues you may have. Thank You.

As a response to my previous review, we have been fully communicative with seraph. Were his instructions to send an electrician he is friends with in, with keys? He didn’t make himself know upon entering but he did however start taking photos of our home. If you would care to check your emails, then you’d see I have been fully communicative and in fact there are many issues that have been left unanswered by seraph. Such as the damp and mould for example. The attached photo was taken upon moving in. Edit:in relation to the response given by seraph, there has been no attempt to contact me since Tuesday when we talked. Other than that I have sent some emails detailing many of our issues and am still awaiting a response.

Save yourself what’s worth a lifetime of hassle and go somewhere else. This agent is deceitful and manipulative and like all letting agents, fear-mongering upon other things is a part of their primary arsenal. We moved into a house that was covered in damp and mould. We have had our privacy breaches multiple times by people letting themselves in. On top of this they have no inner communication. Edit:if you’re ready these reviews before deciding to go with seraph, take not of how any good reviews are from landlords, the rest are bad and from tenants. Seraph will do everything in its power to side with landlords and to keep them happy.

I hate to do this so early in my tenancy but I feel I been given no choice. Since moving into the management block which I have been assured multiple times that my rent payment is included payments for my internet supply. I have not been able to connect the internet. I am no stranger to IT and network systems so I have a pretty strong Idea that there is a faulty connection somewhere in the framework of the building and supply is not being fed to my flat. I have raised this issue with seraph multiple times for a number of weeks now and still have no internet supply. since the block itself has an independent ISP I cannot contact the ISP directly. Seraph has refused to send a technician to verify the fault and get it fixed even though one of their own representative in the office Andrew has been the flat and verified where the fault is likely to be. I have had to sign up to another ISP supply in the hopes of getting a technician visit to the property to fix the problem. The most frustrating thing about this is when I has to visit the branch for the 3rd time to explain the problem I was having, then to be promised a call out the next day, and when the next day come and I am waiting just to be told the call out is cancelled when I call to find out the ETA of technician. Customer service is shocking. But apart from this. I will be fair my flat has been maintained to a very high standard. that is all. Be vigilant if you want to use this agency. Thank you