They are so quick to respond to any issues faced at the property!PositiveResponsiveness, Professionalism

Great, fast and professional service. Andrew was excellent in helping us get a water reading for our supplier. We contacted Seraph to request a reading, a day later they emailed back with our reading.PositiveResponsiveness, Professionalism

Seraph property has always been brilliant in all the time I am been with them very prompt with all my calls to my property brilliant service at all times well done all concerned keep up the excellent work and thank you so much xPositiveResponsiveness, Quality, Professionalism, Value

I can only speak as I find. Since seraph took over as managing agents, I have found them to be efficient, professional and responsive.PositiveProfessionalism

Excellent communication and service. Andrew Southgate has been particularly brilliant in helping me with my arrangements for installation of a smart meter.PositiveResponsiveness, Professionalism

I have had the pleasure of working with Seraph Property Management and James Douglas estates over the last number of months. Not only are they extremely efficient and communicate with us as contractors regularly and clearly, but from the outside looking in you can see the hard work that is going ahead to ensure that their landlords, tenants and blocks that are managed are looked after to the full potential at all times. I would highly recommend Seraph Property Management and James Douglas to anybody looking to rent, sell or have a block or property managed! :)PositiveProfessionalism

Ross and Andrew were extremely helpful. Really fast response times and problem sorted with in the hour.PositiveResponsiveness, Professionalism

I have found responses to emails usually the same day. Andrew Southgate particularly has been helpful and prompt with response or action recently regarding smart meter installation.PositiveResponsiveness

Seraph as a property management company tick the boxes as far as I am concerned. I had to call them after hours on a Friday evening, the office line gave me message which then gave a mobile number for out of hours emergencies. I called them as the property had no power and no hot water. The call went to voicemail and I left a message stating the problems. A few minutes later a guy called me back, he spoke in a professional and polite manner and said he would get an emergency electrician to call me. Ten minutes later the electrician called and again he was polite and very helpful, he described over the phone how to get the power back on, which I thought was great and he said the diagnosis would be the water heater, he said that he would get the parts that usually go on them and arrive about 10am on Saturday morning. On Saturday morning I text the electrician telling him I was there and he responded saying he was just finishing a job up and would be over about 10:30. At 10.20 he arrived It was the water heater leaking into the electrics on the side and he had to disconnect this and made a couple of calls possibly to suppliers and also to a plumber. He then told me he arranged for a plumber and then left, about 45 minutes later the plumber called me, we went through a few of the details and he said he would be with me in about 30 minutes. 25 minutes later he arrived, I like people who turn up on time. He soon got the water heater working again. I believe this service was excellent with great communications. Following this the emergency telephone number guy called and I told him I was happy and that everything was back to normal. Great service to be honest, I cannot criticise anything they did so I give them top marks all around.

I had a problem with some damp due to cracked render on the outside of the property and a leaking boiler overflow pipe, I had been in contact with Reema and she's been amazing through the whole process of getting it sorted, very quick to reply to any questions I had and a general delight to talk to through the whole process. Ali