Dear Dominic, Thank you for taking the time to leave us a review, and for your kind words about your overall experience with ELC and Calum’s service in particular — we’re really pleased to hear he was supportive and responsive during both of your tenancies. We’re very sorry to hear about the stress caused by the leak. While, as you rightly noted, it originated from another property and was beyond our control, we absolutely understand how frustrating and disruptive the situation must have been for you. Your feedback is important, and we’re committed to doing everything we can to improve how we support tenants in similar circumstances going forward. We truly appreciate your balanced and honest comments, and we hope to have the opportunity to assist you again in the future. Warm regards, Miles Leslie Managing Director ELC Sales & Lettings

Hi Randi, Thank you for your kind review! Apologies for the late response, but we truly appreciate your support. If you ever need anything, we’re always happy to help. Best regards, ELC Sales and Lettings

Hi Debi, Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience viewing the property. It's great to know that Nicole greeted you with friendliness, professionalism, and provided informative insights. Your kind words mean a lot to us, and we're thrilled that you had a pleasant experience. Thanks again for choosing ELC! Best regards, Miles

Dear Skye, Thank you so much for your thoughtful review! We're delighted to hear that you felt welcomed and looked after during your visit. It's great to know that all your questions were answered thoroughly and that you found the additional information helpful. We appreciate your kind words and look forward to assisting you again in the future. Best regards, Miles

Hi Emma, Thank you for your kind review, and apologies for the late response! We're delighted to hear you had a friendly and helpful experience during your viewing. If we can assist you further in the future, please feel free to get in touch. Best regards, ELC Sales and Lettings

Hi Joe, Apologies for the delayed response, but we really appreciate your 5-star review! We're glad to hear you had a positive experience with our agent and found our email responses prompt—it's great to know we're standing out from the crowd! If you ever need any further assistance, don’t hesitate to reach out. Best regards, ELC Sales and Lettings

Hi Mario, Apologies for the delayed response, but we still wanted to take a moment to thank you for your 5-star review! We truly appreciate your support and are delighted that you had a positive experience with us. If there's anything we can assist you with in the future, please don't hesitate to reach out. Best regards, ELC Sales and Lettings

Thank you, Ftoon, for your 4-star review! We’re glad to hear you had a positive experience with us. If there’s anything we can do to improve and make your experience even better, please don’t hesitate to let us know. We hope to earn that 5th star in the future!

Hi Toosha, Thanks so much for the 5 stars! We really appreciate you taking the time to rate us and are glad you had a positive experience. If there’s ever anything more we can do to support you, just let us know!

Thank you for your lovely review, Julie! We're so pleased to hear that you found our agent friendly and professional—it’s exactly the experience we strive to provide. We understand it can feel a bit unusual attending a viewing with others, but we’re glad it worked well for you. While we prioritise email communication to ensure everything is handled efficiently, we do have a phone number you can reach us on at **0131 662 835**. Fingers crossed for your son—this sounds like a perfect first home for him! 😊