Terrible, no house maintenance, everything is broken, agent does not reply, do not recommend.

UNPROFESSIONAL ** UPDATE SOLD WITH NEW AGENT IN 10 DAYS ** Their sales pitch is perfect, unfortunately their service is not! …

Modern day fraudsters. They are never impartial and always side with the Landlord, however when moving into the property they treat you a different way. They kept hold of my deposit through pettiness, it took me over 3 months to get it back. BEWARE OF THE FAKE REVIEWS !!!

I am extremely disappointed with JLL's service. We vacated our premises in January 2024, provided all necessary bills and proof of payment, yet they are still holding our deposit. They keep making excuses about the utility provider, which is unacceptable. Moreover, Paige Waller didn't inform us that she was no longer managing our flat and failed to introduce us to the new property manager, Ashley Prowse, who had no background knowledge or context on our situation. This lack of communication and professionalism is frustrating and unacceptable. Avoid JLL if you want a hassle-free rental experience.

Extremely shocking experience after renting for almost 3years with these guys. Our deposit has been wrongly kept on hold for more than 4 months now. 1st they tried to wrongly charge us for damages which were pre-existing when we moved in. Thankfully we had all evidence and they had to remove those charges. But now they have wrongfully kept our deposit on hold with no proper context. Good luck to anyone choosing these guys , u will for sure suffer when it comes to getting deposits back.

JLL Canary Wharf is the most UNETHICAL property management I have ever encountered. My property manager was Zoe Chen. AVOID JLL AT ALL COSTS! After moving out, JLL has been holding my full deposits for 2 months, claiming that the ventilation system is broken. Ventilation is landlord's responsibility to maintain and repair. Zoe Chen claimed for ventilation repair and a list of wear-and-tear items, most of which were pre-existing and minor marks. Charging an inflated amount of fees for wear-and-tear. JLL Canary Wharf is unethical and fraudulent. During the tenancy, JLL breached the lease multiple times. There are many great agencies in Canary Wharf. I had Knight Frank for 3 years with no issues at all. Use an ethical and professional agency to avoid dealing with endless troubles from JLL.

I am having a trouble getting my deposit back, ever since I provided the full proof of payment for the bills and that I have a full right to get the deposit returned, Paige Waller (the property manager) has immediately stopped replying to all my emails and calls. She had told me that they were having trouble with getting in contact with the Utility provider for all the flats they are managing, and they are getting legal advices for that. However, the utility provider answered my calls very easily and has replied my query with the invoices and received payments. It feels like she was just telling me that to not release my deposit. It was been couple months since I finished my payments, and she has been ignoring me since January. I have sent her almost ten emails and calls ever since- none replied. I also got connected to her colleagues and a senior manager, no one really in the management answered a single call. Very disappointing and disrespectful.

Totally joke. Go kight frank!!!!

Sending junk to my home address without my permission

bad service