I am having a trouble getting my deposit back, ever since I provided the full proof of payment for the bills and that I have a full right to get the deposit returned, Paige Waller (the property manager) has immediately stopped replying to all my emails and calls. She had told me that they were having trouble with getting in contact with the Utility provider for all the flats they are managing, and they are getting legal advices for that. However, the utility provider answered my calls very easily and has replied my query with the invoices and received payments. It feels like she was just telling me that to not release my deposit. It was been couple months since I finished my payments, and she has been ignoring me since January. I have sent her almost ten emails and calls ever since- none replied. I also got connected to her colleagues and a senior manager, no one really in the management answered a single call. Very disappointing and disrespectful.
29 Bridgford Road, West Bridgford, Nottingham, Nottinghamshire England, NG2 6AU, NG2
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http://www.moveandsave.co.uk/Your Local Independent Online Estate Agency Move & Save have played a huge part in assisting over 10,000 property owners sell their homes over the past 15 years. We are one of the UK’s very first no-commission estate agencies and have saved our customers more than £30m off the High Street commissions. We provide a local friendly service along with an excellent marketing package on Rightmove, conveyancing services, energy performance certificates and help to find you the right mortgage.
Manager & Senior Valuer