Thank you for your feedback. We are sorry that you feel dissatisfied; however, we feel it is important to clarify the facts of this matter. The tenancy was ended without the required notice being provided, and this was clearly explained at the time. Following check-out, the property was not returned in a similar condition to that recorded at the start of the tenancy, which resulted in deductions being proposed in line with the tenancy agreement. As managing agents, we act on behalf of the landlord and are required to follow the correct procedures. All deductions and the process were fully explained to you, and your deposit was protected with the DPS. Where disputes arise, the DPS makes an independent decision. If the adjudicator finds in favour of the landlord, this is not a decision made by ourselves. We always aim to be transparent and fair, and we regret that this experience has been stressful for you. Should you wish to discuss the matter further, we would encourage you to contact us directly rather than via a public forum.

This review is unwarranted and does not accurately reflect the situation. Martin Kingsley is part of K&M First Property, the management company overseeing a block of flats. They brought to my attention a reported leak from my property into … More

Thanks for your review. We don't have a record of you being a client/customer with our company. Could you please give us a call so we can discuss your experience with us? Thank you

Thanks for your review. We don't have a record of you being a client/customer with our company. Could you please give us a call so we can discuss your experience with us? Thank you.

I'm really sorry to hear about your experience. It sounds like there was a misunderstanding, and I apologise for any inconvenience this caused. We strive to provide a professional and courteous service to all our clients, and it's clear we fell short in this instance. To clarify, we always text our viewers the day before to confirm they are still attending. In this case, we did not receive a response. We also texted and called on the morning of the viewing to confirm, but unfortunately, there was still no confirmation. I see you have also added a photo of a message I sent to you on Thursday with the viewing for Saturday. Shame you didn't add the entire screenshots showing 4 other messages from me asking for confirmation of the viewing. These messages were on Friday and the Saturday of the viewing itself. Regarding the advice to other landlords, it's important to note that I am actually the landlord for this property, so it was in my best interest to carry out the viewing. To add this property is now let agreed to one of the viewings we had on the Saturday. As for reading our other reviews, you are correct that they are all 5-star apart from this and one other, which should not have been left as it has nothing to do with EweMove. We value your input and are committed to improving our service. Thank you for bringing this to our attention, and I hope we can resolve this to your satisfaction. Finally if anyone reading this reply does actually want to see the entire screenshot of the messages, I am happy to share it. I will of course not pass on any of Ngoc's personal information (as in his phone number - even though his screenshot shows my number).

Hi Natty, firstly let me apologise if you feel discriminated against. I can assure that is not the case. With York Way, we actually had over 30 enquiries and over 10 applications for the property. At Ewemove we are very transparent with our landlords and discuss each application with them. The landlord makes the final decision as to who they would like to live in their property. Unfortunately in this instance your application was not successful. We wish you the very best in your property search.

Hi Natty, firstly let me apologise if you feel discriminated against. I can assure that is not the case. With York Way, we actually had over 30 enquiries and over 10 applications for the property. At Ewemove we are very transparent with our landlords and discuss each application with them. The landlord makes the final decision as to who they would like to live in their property. Unfortunately in this instance your application was not successful. We wish you the very best in your property search.