Well to start with my mum rentout out a property from them and she was 70 years old and blind. When mum firt moved into the property in July 2018 the boiler was leaking and kept losing pressure everyday. I kept phoning up nerly most days sometimes twice in one day to get the boiler fixed for a very long time. A plumber came out and said it was fine. Then he came back out the following day and fixed the pressure. Mind you since he was a plumber surely he would have known it was unsafe to use but oh no he then said again it was safe. Eventually British Gas came out and condemmed the boiler unsafe to use and put a sticker on it which said Do not use DANGER. I took the paperwork to HM Residential on west road Newcastle Upon Tyne they said they would sort this. It never got sorted out from October it since it got condemmed right up until nearly the end of November the whether was frosty and cold at this time now for a 70 year old to be in this position who has health problems and severely blind and has arthritis they waited an awful long time to put a new boiler in. However when the new boiler came it took HM Residentials Plumber 3 days to fit the boiler as he did not have a clue what pipe was for it was absolutely unreal British gas would have done this in a day instead of 3 days to complete. Anyway now that the boiler was fixed mum still had no thermostat for the boiler to turn the heating up and down she had to walk in the kitchen. This was very dangerous as they moved the pipes where the step is leading into the kitchen and was not boxed in at all left totally bare mum was always tripping over it whee she could have easily fell down the back stairs as my.had to use the boiler to turn the heting on and off, by hand as they would not give my mum a handheld dial thermostat for people with disabilities. When they moved the boiler they had to move the socket across this again was not plastered over and had bare outer cable showing through the walls mum could have easily been electrocuted they said they would send a plaster out but no one came out. Mum could not get her wshing machine on as she had to pay for the pipes herself to get the washing machine on so my partner and myself did mum's washing for her. In December my mum paid £260.00 for another part of the or them to put in the Deposit Scheme the young lady put it in n envelope and it was never put into the Deposit Scheme to claim it back and it was not marked on the rent sheet either it has totally disapeard from their office. The only money that is in the Deposit Scheme is only £150.00 the other £260.00has disappeared thieves. NEVER GIVE CASH AS THEY DENY EVER GIVING THEM CASH. 98 BILBROUGH GARDENS NE4 8YA PROBLEMS WITH FLAT PIPES NEED BOXING IN ON STAIRS THERMOSTAT FOR BOILER NEEDS REPLACING WHICH YOU HAVE TO PAY YOURSELVES. WASHING MACHINE PIPES NEED SORTED FOR HOT AND COLD WASH BEWARE YOU HAVE YO PAY FOR THEM YOURSELVES YET AGAIN. SOCKETS ON KIRCHEN NEED TO BE PLASTERED. TILES ARE CRACKED IN KITCHEN DO NOT TRUST HM RESIDENTIAL AS THEY CON TOU AND DO NOT FIX REPAIRS FLAT IS IN SOME STATE DO NOT TAKE THIS. I HAVE PHOTOS OF ALL REPAIRS AND WILL BE PUTTING THEM ON SOCIAL MEDIA ABOUT HM RESIDENTIAL LETTING AGENCY HOW THEY EXPECTED MY MUM TO LIVE IN AN APPULING AND SHOCKING STATE WBERE NOTHING GETS DONE IN THE END.

Awful service. Where to begin! 1) Tried to scam us for £300 to get the carpet refitted claiming we had caused stains on it, which had been there before we moved in. 2) Took 6 weeks to give us back our deposit, and only after we had chased them up. 3) We didn't have electricity for nearly a month which they probably wouldn't have fixed if not for our constant calling and emailing. We ended up having to get the electricians number and sort it ourselves. AVOID AT ALL COSTS!!!

HM don't even deserves one star ! Very very very rude staff. I have never seen staff like them, all they care is about money. Impolite,unfriendly and Unorganized staff! Even the information they give to you its not true. I feel very disgusted that i had to deal with them. It was my 1st experience and i will NEVER EVER deal with them again. And if you're thinking about renting from them ill give you one advice RUN AWAY ! Worst experience ever!

Hi They are very rude, call you all sorts of abusive words, as a landlord i am very sad that they call such words to us, the owner and the staff are aggressive and very bad behavior. landlords keep away from them.

worst service I have ever seen , don't go there. careless rude staff who’s working separately unorganized ill mannered.

You can't improve their services they are dam right RUDE aggressive and don't lit to you. They come to my property and took photos of our home my partner is vulnerable and is disabled and they are trying to intimidate us bit they are just total idiots. if you pay any rent or deposits in cash they lose it or pocket the cash themselves and then turn round and say we never paid anything . THEY are totally LIARS and would not recommend HM RIP OFFS TO ANYONE AT ALL

Not recomened take deposit keep you hanging for nothing absolute scam must make foutune of customers takening bones of few people then saying carnt have the house we payed a deposit on a house and it was still on website for let scammer please don't use

Doesn't even deserve 1 star! Absolutely horrendous customer service, arrogant staff members, unprofessional and downright rude. We had repairs to be done, that were put down in writing and handed to the agency dated 27th February 2017. Not one single repair was done from that list. They neglected to fix any repairs on the property and we're actually rushing us to move out of the property we were in as the landlady was selling the property. They did the same thing to the tenants in the property before us. Would never, ever, ever rent from them again. Would never even recommend them to anyone. Trust me, anyone I speak to will most certainly know what a horrendous and neglectful company they truly are!!