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HM Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Our team is working hard to ensure satisfaction for all of our customers and we are committed to providing the highest standards of customer service. We'd appreciate it if you could contact us directly with more details so we can investigate further.

1.00 /5

Their eyesore advert-on-wheels has been dumped for weeks on end, taking up parking spaces which families should be able to use when visiting the surrounding parks/allotment. Already very difficult to park on a weekend. How selfish.

Reply from agent

Thank you for bringing this to our attention. We take great pride in the community and apologise for the inconvenience the advert-on-wheels has caused. We will take action to ensure it is removed as soon as possible.

1.00 /5

Very rude and disrespectful staff, unorganised and loud. Scammers and often don’t care about their tenants and their inquiries. Property in poor condition. I have called so many times about the dirty carpet that I have been wanting to change since I started living there. The ladies who work there have raised their voices at me and my daughter. poor work ethic. Would give them 0 stars if I could. Would not recommend moving into their property.☹️😡

Reply from agent

We apologize that you have not had a positive experience with us. We take our tenants needs seriously and are dedicated to providing excellent customer service. We are sorry to hear you would not recommend our properties to others, and are working hard to ensure all our tenants are satisfied.

1.00 /5

What an awful company! We use to live in one of their flats. It was extremely unclean. Broken window, broken cooker, broken furnitures, dirty carpet. Rarely turning up to fix stuff. Rats & slugs everywhere as results of long term uncleanliness. We didn’t have much experience in regard to the letting companies. So this particular company took full advantage of us. To those who are looking to do business with this company be aware & avoid if possible.

Reply from agent

We understand that you had a negative experience in the past and apologize for any inconvenience it caused. We strive to provide quality services and take feedback seriously in order to improve our standards.

1.00 /5
Reply from agent

We always strive to the best possible level of customer service. We review our processes regularly to ensure the customer experience is as positive as possible. We'd appreciate it if you could contact us directly with more details so we can investigate and address any issues you may have experienced.

1.00 /5
Reply from agent

We are sorry for your dissatisfaction and apologise for the inconvenience caused. We value all feedback and would like to address your concerns. We always strive to provide the highest quality service for our customer. Please contact us and we will do our best to resolve any issues you have experienced.

1.00 /5

I would rate zero if I could. aweful experience and rude staff. It gave me wrong info of the property we rented and tried to ripe off deposit as much as they can. avoid it

1.00 /5

Very bad Experience,,,,,, worst staff members. Manager is really good. They charged me 75£ for late deposit of rent And now there are not giving me my security deposit it’s been more than 30 days, Now there’re saying that they have changed their system for refund , and they’re not having my money, their new system does. I don’t know why and what there’re doing.

Contact details
Sales Phone:

0191 272 7700

Lettings Email:

info@hmresidential.co.uk

Opening hours
Monday-Friday: 10:00 - 06:00 Saturday: 00:00 - 00:00
Address

36-44 West Road, Newcastle, NE4 9PY, UK, NE4

Welcome To HM Residential Trusted Estate Agents In Newcastle Upon Tyne Finding your dream home, maintaining or even selling your property can be a complex process. At HM Residential, we understand the importance of making the right decisions when it comes to property. That’s why we’re here to guide you, providing expert advice and personalised services tailored to your unique needs. With years of experience serving Newcastle upon Tyne, we’ve become a trusted name as local estate agents. Our dedicated team is passionate about connecting people with their ideal homes and helping sellers achieve their goals. Whether you’re a first-time buyer, a seasoned investor, or looking to sell your property, we have the expertise to assist you.

Our team

Zaffer Malik

Zoopla
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate