Mansons were a great team with great customer help, but when it came to my flatmate and I leaving our tenancy we were wacked with a huge bill for cleaning that put a big dent into our deposit. The flat was left spotless by my flatmate and I after cleaning for a whole day and following Mansons check out requirements. Was really disappointed by charge they gave us. Apart from that, were helpful and understandable in any other queries we had.

Poor Management Company

I have used Mansons for over 6 years to manage a property in Hexham in Northumberland. I have not been happy with their service on a few occasions which as resulted in errors which I have had to resolve myself

Steer clear of Manson's if you're a tenant, would not recommend! Countless times I reported issues over two years and had no response or action …

Very poor experience. We moved into a house that had slugs on the bottom floor and an unusable back garden due to it being filled with rubbish. The slugs remained an additional tenant throughout our stay. When we moved out we left the house …

DO NOT RENT A PROPERTY WITH MANSONS IF YOU ARE A STUDENT! As a house of four students living in Jesmond this year, we had an extremely …

AVOID *** Terrible experience as students and we completely feel as though we have been …

Awful, take advantage of students. Do not use them.

Absolutely unprofessional agency, they re-arranged a viewing for a flat twice with the excuse they had to move the viewings day and that no one would view it until the last arrangement. …

Terrible service. Tenants are treated in a way of harassment. The staff is rude, demanding and not following legal procedures in line with the Housing legislation, particular Ms Debbie Smith, who introduced herself as the department manager. During 5 months she has been asked to do repairs in relation to health and safety hazard, later on electrics and boiler and some other things, which were declined on the grounds it was unsafe for contractors to enter. She threatened to end the tenancy without following legal procedures and acted in a way to force tenant leave. Without clarification , she returned 2 months rent, claiming later that tenant was not paying and as per this the Landlord was not liable for their obligations under the tenancy. Recently she finally prebooked works to be done and required to move out for 5 days. The non refundable payment was made, but on the day the works supposed to start, they sent the information about the delay and requested to move out the following week, which could not be agreed due to financial loss and the reasons were explained. Ms Smith then turned to the property without prior notice and sent threatening emails demanding to leave. All the above, led to excessive stress with current medical treatment in place.

Moved in today. House is in a shocking state. Will change review if it improves. Got the keys yesterday and spent all day cleaning. Have emailed but no response.