Do yourself a favour and DO NOT use this agency. They have literally stolen a chunk of our holding deposit and offered absolutely no explanation why - which in my books counts as stealing. Whenever I had any questions about the referencing Sameera just told me to reach out to RightMove and ask them - it's literally your job to know this why are you making me do it for you? We then sent a £288 holding deposit and asked for a 6 month tenancy (which was an option given to us), then the landlord said he only wanted 12 months so Sameera offered to return our holding deposit. We then received £218 back and not £288. I sent MULTIPLE emails asking her for an explanation and she completely ignored me!!! I don't even know how it's possible for a registered and reputable business like this to just take some of our money without even specifying why. I'm not someone that ever leaves reviews really but this is just shocking on so many levels, I had to.

0 stars

Worst agency I’ve ever dealt with. Took over 6 weeks to return my deposit. I had to argue every step of the way and file a case with the tendency deposit scheme. I overpaid rent once and they took a month to return the over payment, took me threatening a small claims lawsuit. When it was returned, it was missing a portion. Had to again threaten small claims court before I received the remainder. They will lie and bully you. I cannot explain how terrible they made me feel the last 6 months I lived there. I don’t know how they live with themselves. Avoid at all costs.

Worst and most incompetent estate agents I've ever encountered. 1 star is generous.

It was a very strange experience. I thankfully did not move into any of their properties, but was in the process of making a viewing following an ad which showed a picture of the Quay, not the property (perhaps my first red flag). They sent me a video of the property via WhatsApp and I asked if there was an oven. Their representative then proceeded to say "I think there's a microwave oven". Why don't they know what's in the property? (Another red flag). I asked for a viewing before I proceed with any payments and the representative said "it'll probably be gone by then" as if to push me to put down a payment on a property I haven't properly seen. (The final straw) I thankfully looked at the reviews before I proceeded. Beware to anyone who is looking to get a property with them. Their business practices do not seem legit and I am not surprised at all by the mass of poor reviews.

Very poor experience with this agency. Me and my girlfriend tried to contact with them via phone number from the morning to evening but no one pick up the phone. They only communicate with us via Whatsapp with very unprofessional messages. We want to see the property before pay more than £5000 but Rashid (agent) refused. Even though we already proved that our total income meets the requirement, she still wants to take full amount of rent WITHOUT LETTING US TO SEE THE PROPERTY??? Luckily that I saw these reviews on Google before actually working with this agency. Now I understand why so many low rates from people.

I have used this company for several years to fully manage my properties. I found out they were charging me for unnecessary work. They were defensive and unopologettic when challenged. The Dont use these deceitful crooks.

DO NOT USE, AVERAGE RATING IS LOW FOR A REASON - absolutely shocking customer service. Seems like they never work. Never respond to calls or emails. When my flat mate initially moved in, they took weeeks to complete our reference docs and seemed like they had no idea what they were doing and only completed these a couple days before our move in date. When we moved in, the blinds in all rooms were broken. We had to pester them constantly and only when we threatened to contact the landlord directly, they did something about it. This took 3 months.

I’m giving you 1 because I can’t give you 0! I tried to call many times, no answers. Once, we finally was at the phone, and the agent cut the call. They don’t want to rent or sell the house. No email replay. Nothing.