RUN AWAY FROM THIS AGENCY ASAP. I just have a very poor experience with this agency during my process of renting a property. Sameena Rashid (letting supervisor) required us to pay 6-month rent upfront without letting us to see our apartment. We told her that we are willing to pay full amount of money, as long as we can see our property, but she say no. Who is going to pay more than £5000 without seeing the property? They communicate with us via Whatsapp and we are unable to contact them by phone. It seems like they’re doing something wrong and affraid of picking the phone up. Really dont understand how they can exsit with this working style. Very unprofessional.

I have used this company for several years to fully manage my properties. I found out they were charging me for unnecessary work. They were defensive and unopologettic when challenged. The Dont use these deceitful crooks.

DO NOT USE, AVERAGE RATING IS LOW FOR A REASON - absolutely shocking customer service. Seems like they never work. Never respond to calls or emails. When my flat mate initially moved in, they took weeeks to complete our reference docs and seemed like they had no idea what they were doing and only completed these a couple days before our move in date. When we moved in, the blinds in all rooms were broken. We had to pester them constantly and only when we threatened to contact the landlord directly, they did something about it. This took 3 months.

DO NOT USE. Do they even work? Unresponsive to any issue or call, when they finally answer (normally to ask for money) they are rude and unhelpful. Flat had an broken window which remained open the whole tenancy because the didn’t fix it.

Emailed, left voicemails, must have called like 20 times over 2 days trying to get in touch and not once did anyone pick up the phone. Haven't had an email reply or a call back. Super frustrating.

Wouldn't even bother calling, only one woman seems to work there and she is so stressed out by the number of phone calls and emails coming through. Another minimum wage employee being exploited by a company

The worst. Never answer calls

As many others are saying, they do not reply to emails or calls. very rude staff. will only be in touch when they believe they are owed money. Avoid at all costs in the future

I’m giving you 1 because I can’t give you 0! I tried to call many times, no answers. Once, we finally was at the phone, and the agent cut the call. They don’t want to rent or sell the house. No email replay. Nothing.

I’m giving you 1 because I can’t give you 0! I tried to call many times, no answers. Once, we finally was at the phone, and the agent cut the call. They don’t want to rent or sell the house. No email replay. Nothing.