This is the worst property management company I have ever dealt with, I have not had hot water since I moved in and I contact them everyday but there is no help at all.

Extremely poor experience, incompetent customer service. I have rented with them for a month now and I am unable to shower since the day I moved in since my shower is missing a piece. I have contacted them nearly every day for a month and no one has helped me in any way. Still unable to shower after one month of renting, feel completely scammed, do not rent with them.

Leased out my apartment through them and contracted them to manage it as well. Once contract was signed, their after-service went downhill. The property manager, Gurjit was not helpful at all! She was totally not professional, inexperienced and did not handle any issues properly. I felt most of the time, she was bias towards the tenant. Prior to the tenancy, I had engaged JLL for a PAT test but was only notified after 3 months when the tenant reported a problem with the appliance. Whenever the tenant reported issues with the flat, the property manager did not investigate on the issue i.e. whether the tenant had misuse it or caused damaged to it, however only insisted that I as the landlord to pay for all the damage/ repair. I’ve paid JLL every month to manage the property, yet most of the time, I felt I was managing the property myself! I had to engage my own contractor to visit the property and to ‘investigate’ the issues due to the incompetence of the property manager. She initially sent me quotation from JLL's contractor, to which I thought the contractor had inspected the appliances. Afterwards, she only informed me that she herself had carried out the 'inspection' and only sent photos to the contractor for quotation. This is not the way to manage a property! Sending photos is not how you solve an electrical problem or provide a quotation!! She even accused my contractor of not giving notice to the tenant when in fact the tenant had already agreed for my contractor for the visit. Also, she even asked me to ‘repair’ trivial issues like shower blockage. This clearly falls under the responsibility of the tenant! A property manager should know that! The tenant has moved out of the property for nearly two months yet I was not given a check-out inspection report. I had to personally requested for it!! When I read the report, to my horror, one of the towel rail was damaged/ removed from the wall. I subsequently informed the property manager and she simply responded that the tenant could not be charged for the repair and stated that “items break throughout the tenancy and tenant could not be charged”. I told her that this was contrary to the tenancy agreement and she replied saying that I have to go through Tenancy Deposit Scheme for any compensation. Overall management experience: 0/10 Do not engage them in managing your property, unless you want to pay them and do their work for them!

Awful service by one employee there - thomas farrar. Failure to tell us when moving in that there is hot water bill and a separate cold water bill, and then 9 months after moving in tells us we are in a arrears of the bill which wasn't even in our name it had been getting sent to the landlord and should have been transferred to our name when we moved in. He hit us with the bill and expected us to pay within 7 days. He did not understand how completely wrong it was of them not to tell us he was rude, unfriendly and very very unprofessional. For a big company it is sad that someone like that can bring it down so much. On top of that i was pregnant at the time and he was still treating us like we were ants compare to him. Pathetic

The service is poor! Dont use Jll service, you will regret!

Their after service is absolutely the worst! I have been living in the property advertised by them for a few months now but whenever I've encountered any problems all they did was to direct me to the landlord, who wasnt easy to reach. From the first day onwards the problems have never ceased to exist! 1) the property was not cleaned thoroughly when I first arrived. They said They've called some so called professional cleaners to clean the house but I couldn't see anything that was even close to clean! The floors were filthy and everything from the previous tenants weren't even cleared out of the house. 2) many other problems which are too onerous to list out here In short, if i have the chance to turn back time, i most certainly would not choose JLL as my agent ever again due to their irresponsible behaviour. Dont get sucked into their fake professional persona. Find some other agents.

The service is poor! Dont use Jll service, you will regret!