Buying a first home can be incredibly stressful but the team at Stirling Ackroyd Bankside provided support through the buying process. Whilst we were looking at flats, we met so many real estate agents and compared to the majority, we found Stirling Ackroyd to be very helpful and honest.

We have just moved into our new abode that was found for us by Kyle. Kyle stood out among the many agents we dealt with (from various companies) as he actually listened to what we wanted, got our feedback on a couple of places - what worked, what didn't etc and then zoomed in on what we wanted - he didn't waste our time or his by taking us to places that were just so not what we wanted or miles away from our stated requirements because that was what was on the agencies books - believe me I found this rare in the letting game. Special mention to the back office too - Charley Knight guided us smoothly through the processes, answered all our questions, and dealt quickly and efficiently with everything.

Updated review Cut down 2 stars due to how things were handled during the move-in. We were not provided with codes to main gate due to which we got locked out and no one from the agency responded to our calls. We managed to get hold of the previous tenants who helped us with the code. Moreover, it was promised to us that apartment would be deep cleaned. However, the carpets have not being vacuumed to a minimum standard and we have been having a hard time due to the amount of dust in carpets. Disappointed with how the whole move-in process went by. ------------------------------- We worked with Claudiu to find an apartment to rent. He was super helpful and responsive all the time and helped us with all the requests we had. Would definitely recommend using them for your property search.

They never came back to me. I was a bit disappointed with them.

I wish to post a review for Abby who was extremely helpful and worked hard to obtain for me a renew of the existing tenancy. He was consistent and professional at all times. An he always had my best interests at heart. He was a pleasure to work with. Carla Coroluppi

Very disappointed with my experience as a renter. I understand that the agents are serving the landlord's interests, but what I have experienced was downright unfair. Stirling Ackroyd messed up the Tenancy start date and they only noticed way after we've signed the agreement. We ended up paying 2 extra weeks of rent because of this. They did an "internal investigation" to find out who's fault it was inside the company but of course they didn't find anything... They were somewhat apologetic but told us that there were other renters in line to take the property, in case we didn't accept the new conditions, and refused to pay those 2 extra weeks FOR AN ERROR THAT THEY MADE. After that they put a lot on pressure on us to decide and quickly contacted us when it was time to receive the move-in moneis. The whole process was a lot more stressful for us than it should have been and they can only get away with these practices because of the current housing crisis. I hope I don't have to interact more with them until the end of my tenancy and will avoid renting from them at all costs from now on.

Unprofessional and disrespectful, do not recommend, stay away.

That is the worst real estate agency I have ever seen. My recently rented apartment is without hot water for 15 days, I have been contacting several times Mela Steadman, they are asking for 10 more days to schedule a specialized visit. Tenant Act estimates 24 hours for such emergencies to be solved. Many more repairs reported to be done not yet looked. Never have seen this kind of service in my life. Edit: I contacted the help email they replied, nothing has been done.