London Shared
London Shared
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3.00 /5
Really good and efficient service . Thanks to the help of Jasleen Kaurah I have been able to get my deposit back on time and sort everything out really quickly.
2.00 /5
Landlords Beware As a landlord who rented to London Shared I would advise others thinking of doing the same to think very carefully. Whilst the rent was always paid on time and the property managers are nice and professional the business model means that you will be constantly completing repairs for them and replacing washing machines and dishwashers annually. When they recently vacated my property they refused to complete the repairs that their inventory clerk had listed as ‘tenant responsibility’. What were brand new carpets when they moved in were heavily marked where they had heavy furniture without carpet protectors, they didn’t even replace the light bulbs when it was specified in their contract. The walls were all heavily marked with stains which they claimed was wear and tear. As there is no deposit you have no protection on any of this and you are better off renting to individuals or a family. I’m very disappointed with what has happened, it was really unprofessional and I’d like to warn others about renting to them.
2.00 /5
1.00 /5
1.00 /5
***Please take a look at some of the other 1 star reviews*** Everything that they said about London shared is true. In my experience, I am currently in the process of getting my deposit back and the process has taken more than 45 days with minimal communication from London shared (I say minimal because I am given false commitments and then no action is taken place, London shared has deducted a certain amount from my deposit and have not shown me proof or a receipt of the items for the deductions) London shared is simply a hook, I was sucked in because I was lazy and thought this was a good and simple no fuss option, only to witness that the properties are incredibly staged and there is a huge headache when it comes to 1. Repairs 2. Cleaning 3. Getting your deposit back Would not recommend this to anyone.
1.00 /5
Unprofessional - do not rent with them. They have left us without a working boiler in winter for 3 days now - no heating + hot water. Craig the manager then went on holiday without updating anyone. I can't tell you how many issues we're had with them. Our internet extenders are still not working and our "Gardner" never comes. its all broken promises... its tiring. Luckily I'm moving out. All their reviews are from new tenants who haven't experienced their incompetence yet.
1.00 /5
London Shared has been extremely unresponsive when it comes to maintaining the property, leaving tenants to simply live with ongoing issues. (See Christopher Sparks' review below. Their response to the review is factually incorrect). My rent was increased by 15% in the second year—well above the market rate—with only six weeks' notice, leaving me with little choice but to sign on for another six months (I had expected 3 - 5%). After giving my notice, I was contacted by another representative who, unaware that I had already handed it in, asked if I wanted to extend my contract. Strangely, they offered me a higher renewal price than what was being advertised for new tenants on their website... While this may be a good short-term option for those new to London, it’s far from ideal for the long term.
1.00 /5
1.00 /5
Do not rent with London Shared if you can avoid it. They don’t care to uphold basic principles of the lease agreements they write; they use sneaky tactics to charge their tenants for repair / replacement of aging appliances; they hire poor contractors to carry out basic repairs and blame those contractors when those repairs don’t happen while taking no responsibility whatsoever. Without a doubt the worst landlords I’ve ever had the displeasure of dealing with. Avoid at all costs. Edit: London Shared (LS) relies on pressuring tenants for an early google review (saying we are having a competition at work for good reviews etc) knowing that most won’t come back and edit their review if the experience turns negative as it does for many of their tenants. So, BEWARE of the 5 star reviews. They also rely on getting the final public response to former tenants who share bad experiences, inviting us to “email them if we have any further concerns”. But my time renting with them was so atrocious, and their reply so dishonest, that I feel I should add more details as this may be your experience soon dear reader. LS repeatedly made repairs to a washer that was not fit for purpose - at the time of moving in. The washer was old and decrepit and, though they delayed answering as long as they could, LS eventually admitted they didn’t know how old the washer was. If they could get it to run again, they refused a replacement. Now for the “repairs” they mention in their reply. The “third party contractor” is a regular contractor hired and paid by London Shared (LS). So their employee, in all but name, agreed with the one who pays them to determine the “damage” to the washer was “tenant user error” thus awarding costs of repair to the tenants and not the landlord and allowing them to delay a replacement of the washer. When asked for an explanation for how they determined this, they simply said that “in their experience, this was the cause”. Perhaps if this were a genuinely independent party assessing the situation, as DPS is purported to be, this would be believable, but of course not from a direct employee. What’s that expression? “It’s difficult to get a man to believe something when his paycheque depends upon him not believing it”? Indeed. The second “repair” to “remove material in the washer” was even more absurd. The stuff they removed was clearly ancient, from long ago tenants. Degraded clothing tags from brands none of us owned, wires that could have been caught in the machine over years or even decades, etc. LS didn’t even try to lie about it - they just didn't reply when we pointed out that it was impossible the material was ours and ignored us. Months later the washer broke down so completely that LS wasn’t able to repair it or implicate tenants in its breaking, so they had to replace it in the end anyway making the costs (to tenants) totally pointless. However, because they used a tenancy loophole to apply the costs to the tenants (rather than saying the washer needed to be replaced - a cost the landlord would have to pay), the landlord didn’t have to pay the costs and was in no hurry to replace a breaking appliance. The benefit to the landlord here is clear - repairing the washer for years at the cost of tenants, delaying the cost of replacement for as long as possible. And given the age of the washer (and other reviews mentioning this trick they like to use) I suspect they’ve indeed been doing it for years. They then took ages to replace it, searching for the cheapest possible quote, leaving us without a washer and denying any rent reduction. They say they’re happy for you to use DPS to adjudicate (a legal requirement), knowing that it’s a long and painful drawn out process that many people won’t or can’t bother with. In my case it’s been weeks and my case hasn’t even progressed. Be wary of renting here. They (Saba and Dane in my case) are rude, unempathetic and only in business because of the desperate housing situation in London. A fact they use to sell. A horrible company with no morals or customer service. Avoid.
1.00 /5
In short, this was my worst experience with a rental agency in my days of renting. Main reasons: Extremely difficult to contact, couldn't get acknowledgement of reported issues and even harder to get fixed. My en suite out of action for over 2 months, no rent reduction at all and very bitter ending felt like you're fighting big cooperation! Probably reply to your emails with chatGPT I reckon. Avoid if you can!
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Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18
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http://londonshared.co.ukWhen the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.
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