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John Payne

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

John Payne handled our house sale and the purchase of our new property. They were fantastic throughout - extremely professional, thorough and courteous. I never once had to chase them for information, they kept us well informed regarding both transactions and always knew their stuff. Without them the whole process would have been a lot more stressful - I'd thoroughly recommend them.

4.00 /5
Reply from agent

Hello Chris Priest Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

4.00 /5

Recently sold a property through John Payne. Will, Chris and Alison were professional, efficient and helpful every step of the way – always on hand to answer questions, offer advice and make the process as smooth as possible from start to finish. Would highly recommend.

Reply from agent

Dear Daniel Culpan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

4.00 /5

I recently bought a house through John Payne Estate Agents and found the experience to be smooth overall. The team was professional, communicative, and kept me updated throughout the process. They were always available to answer any questions, which was helpful during what can be a stressful time. Like any property purchase, there were a few minor challenges along the way, but these were handled professionally. Overall, I appreciated their support and would consider using them again in the future.

4.00 /5

We recently sold our home through John Payne - Chris and Will were extremely supportive and responsive/punctual in finding potential buyers and showing our house for us. Once we had found a buyer - perhaps John Payne could improve their service to the sellers during the process of the sale since we did not receive much communication from them until it all became very pressured. However, we did fall victim to the 'rush' to complete before the change in stamp duty at end March 2025 which probably meant everyone in the housing selling world was under pressure. Overall, a good experience and we would use them again.

Reply from agent

Dear Jean Lindsey, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

4.00 /5

Professional, helpful, honest. Always someone available to help or deal with any queries

Reply from agent

Thank you, Breda & Martin, for your kind words and positive feedback. We are pleased to hear that you found our team to be professional, helpful, and honest. We strive to always be available to assist with any queries or concerns you may have. Thank you for choosing us!

4.00 /5

Great experience and supported us selling our flat in a challenging market this year. Courteous and professional throughout when dealing with us but also tenacious in helping the sale to go through. Would recommend using them

Reply from agent

Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! - Customer Services

4.00 /5

An excellent service throughout the whole selling process. The team were always quick to respond to issues or inquiries and managed everything with total professionalism - reliable and honest. Highly recommended

Reply from agent

Thank you Lorraine for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! … More

4.00 /5
Reply from agent

Thank you MAKARY for the 4 star review. Andrew Roberts - Customer Relations Manager

4.00 /5

Dealing with John Payne estate agents was a simple, easy and relatively pain free process. The staff were friendly and supportive.

Contact details

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Address

119 Burnt Ash Road, London, SE12 8RA, UK, SE12

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