Average service. They usually fix their screw-ups eventually.

Cannot get a reply via phone or email. Still chasing a deposit over a month after vacating the property.NegativeResponsiveness, Professionalism, Value

Terrible, no house maintenance, everything is broken, agent does not reply, do not recommend.

I have found Marta Isabel Mora Saiz to be both unprofessional and rude as well as inappopriate.

My experience with JLL has been nothing short of a nightmare. From the beginning, we were completely organised for our move — paperwork sorted, furniture ordered, movers booked — everything planned down to the hour. But JLL’s agent threw a spanner in the works. They were slow to respond, left old furniture in the property, and made us pay for a cleaner out of pocket, which took weeks to be reimbursed. During the purchase process, the agent made vague references to possible fire safety issues but completely downplayed their seriousness. In reality, the apartment has major cladding problems and a longstanding gas issue dating back to 2024. When I reached out for clarity, I was told, “This is what you pay a solicitor for.” The agent became increasingly unhelpful, to the point where I had to ask my partner to take over all communication — I simply couldn’t deal with them anymore. What was meant to be an exciting chapter in our lives quickly became a drawn-out, stressful ordeal. JLL took what should have been a joyful milestone and turned it into an experience filled with disappointment and distrust. Frankly, we expected better.

Don’t ever rent from JLL I have the worst renting experience and worst agent… I went on a vacation for 3 months, during these days they asked if they can bring people in for viewing and the day I’m back the door was locked (there are 2 locks on the door) as I am only given one key for one of the locks when I moved in. When I tried their emergency call for nearly 20times and no one picked up so what is the point of setting up an emergency call when no one picks up at 6:00pm, and you’ll have to panic that if there are no place to stay for the night. So, I ended up to pay myself for a one night stay elsewhere. And the next day I called from the moment the branch was opened. So people there still didn’t answer my call even it was working time and there’re finally someone picking up I say I need someone to open my door. Don’t know who picked up but it’s a she. She asked me with an attitude of don’t you got a key have you lost it?! I explained that my door was locked by your viewing agent with double lock having me only given one key to one lock and she suddenly changed her tone. And say someone going to come and open my door. This is just a total nightmare… I also paid my rent prior to the due date and have noticed them by email and they kept sending loads of email as warning that I should be paying rent. This is so annoying that I kept sending them emails saying I actually paid the rent a month ago and later on 2 weeks after someone finally replied. When I moved out they ask if I can provide every transaction for the bill instead of just providing the closed account statement. You’re just trying loads of way to disturb your customers? Right? If you rent from them you’ll have to spend more time communicating and dealing with loads of issue with them instead of a needed rest after work and that is not worth it! If there are -100 stars I would’ve given to them Waist of my time when renting with them not a well organized company at all

If you are a foreigner please note the following should you wish to rent a property from this company. They will happily take your money but there is no aftercare if problems arise once you’re in. My brother is suffering with a mouse in his flat for the last three weeks. He has sent evidence, photos, videos and tried all their suggestions to get rid of it but to no avail. He is deeply disturbed by its presence but is being threatened with no deposit return if he decides to leave instead of properly assisting him to get rid of the mouse.Hopefully they will offer a solution in response to this comment

Poor property management team. Took 17 days to propose deductions on my deposit. They proposed and advised a deduction of close to £1,000 with misleading information.