One of the better letting agents I have done business with, very fast and mostly painless process. The agent I dealt with was really helpful and checked in regularly during the referencing to make sure everything was fine. Another big positive was that almost all of the process happened electronically, something which not all letting agents can do. Their fee schedule is probably pretty standard but I did find the £180 in the tenancy agreement to re-sign the contract a bit steep.

Great people to work with and can definitely recommend them. Only slight thing to look out for is that they requesting the entire letting fee upfront which came as a bit of surprise.

I now remembered I forgot to update my remark of JLL. After my negative remark, JLL property manager did her best to fix all the issues I had. Therefore, I will give you a 3* rating as an average of 1* and 5*.

JLL managed a property we rented at the River Gardens for a year. By far the most dishonest agents we encountered in over 10+ years of renting in London. ❌ Took forever to sort out issues we raised on moving in. ❌ Three months before the end of tenancy they started hounding us to accept a £300pcm rent increase (What for? The luxury of being imprisoned in a flat for a year once cladding replacement works start in March '23? 😂) ❌ At the end of tenancy they held back our security deposit for a month for no valid reason. When we finally raised a dispute with TDS, JLL had the audacity to accuse us of damage which was already highlighted in the check-in report 🤦 TDS ripped through their bogus claims and ruled in our favour of course. If you're a renter who doesn't want to experience a circus, avoid these clowns.

AVOID! These positive reviews are all accurate to our experience until we left our property! We contracted JLL to conduct our professional cleaning, they charged us over £350 for this service and then we called the company the morning of the clean and they had no idea it was happening. They clearly scrambled and found someone who turned up with no professional cleaning equipment and was totally useless. We had to leave that day and JLL had to rearrange the entire thing to be sorted. Then we come onto the payments disaster - we had some fees for leaving our contract early and this was paid a month or so before we left. JLL on two separate emails told us all our outstanding payments had been made, as we believed they were and then over 6 weeks after we left have started chasing us on email & texts saying we have outstanding money owed over £1000. They believe they told us incorrectly twice about our outstanding payments and now are saying we need to pay within 7 days. No sympathy or thought for the fact we had budgeted and wasn’t expecting any further payments. Whole process was a shambles, go somewhere else.

Absolutely terrible Property Management. I have a smell in my bathroom and I just moved on. I called to ask for someone to come take a look and it's almost been a month and nothing has happened. Avoid at all cost.

I strongly do not recommend JLL. We rented our property and as it stands, we would not be resigning with this agency and definitely not recommending it to any other landlords. There is a mess in our finances, people handing it can’t fix it for weeks (it happens a lot). There is a very poor communication with the managing agent (emails hoo unanswered for days). There is no complaints procedure. We have asked several times to see all the bills (no luck), we have to pay bills for late payments, (that should have been sorted on time by the agency), bills are being paid twice. As to the response below, pls ask your agent Keely.