Terrible experience. My fridge stopped working 3 weeks ago and JLL has done nothing with it and kept telling me the same thing: they need to ask for landlord’s quotation. It has caused so much convenience and extra financial loss. Don’t rent with JLL.

Horrible experience! No one is able to help there, no one answers their calls. Very unprofessional group of people and it has been tough to deal with them after having paid the entire rent upfront! During the sales, they answer all their calls and are responsive in order to sell the property, once they are done with this - they couldn't care less.

I been to take the flat from them !! OMG their policy is so complex !! You will feel like you are in court !! Too expensive & complicated policy ! They are just surviving on the market due to branch chain.... not recommended as you need to go through lot of difficulties

Bad customer care service, really expensive. I had a disagreement with my ex flatmates and they told me to take care of the matter. In the end they didn't and claim the all deposit for this. Really unprofessional and expensive, for any hook in the door I have lost £35 from my deposit. Double check the contract before and try to rent just the room and not the whole house with people you don't know because the agency is not going to support you if there is any disagreement.

I've lost count the number of times I have asked to view a property and not received a response from them. You chase and chase again and then get a response. Can I book in to view it, you ask. No reply. Chase again. No reply. Then a reply. So when can I book in to view it please? No response...And it continues. It's a serious waste of time for everyone involved. If the property is not available, say so. If it is, it doesn't seem like they want to rent them out as we've been trying for a couple of weeks to view several places and haven't even managed to book a time in yet. Would try to avoid as much as possible if I could as I have no confidence that the process would go smoothly even if they did respond to my messages. Weird thing is, the person I was speaking to seemed very nice, friendly and helpful. Such a shame for the landlord who owns the property and us a potential tenants.

I've lost count the number of times I have asked to view a property and not received a response from them. You chase and chase again and then get a response. Can I book in to view it, you ask. No reply. Chase again. No reply. Then a reply. So when can I book in to view it please? No response...And it continues. It's a serious waste of time for everyone involved. If the property is not available, say so. If it is, it doesn't seem like they want to rent them out as we've been trying for a couple of weeks to view several places and haven't even managed to book a time in yet. Would try to avoid as much as possible if I could as I have no confidence that the process would go smoothly even if they did respond to my messages. Weird thing is, the person I was speaking to seemed very nice, friendly and helpful. Such a shame for the landlord who owns the property and us a potential tenants.

I called over 4 times to arrange some viewings in a very professional and friendly manner and they asked me for my details at all times but nobody ever got back to me as the lettings agent was supposed to be out of the office for viewings. If I was a bad profile or someone not eligible to rent or live in the UK it would have made an absolute sense for them to avoid or ignore me, but we didn’t even get there and I actually knew exactly what I wanted and I am quite an easy going client who always avoids wasting time and can provide all required references and pass the credit checks. It’s unbelievable for an agent to sleep on closing an easy and sure deal with someone who shows a serious interest and intentions. Poor customer service there is no way me or any of the people I know will be calling them in the future.

Incompetent and lazy. Colleagues don’t cover each other. Account managers take annual leave and go MIA. A simple tenancy renewal has taken them multiple weeks to complete. For any new potential tenants, JLL will do amazingly well to get you to sign onto a tenancy. Once you’re with them however, have fun getting any tangible work or response out of them. They’re just your typical estate agents.

Awful customer service, I have not had heating or hot water for 5 days now. JLL dont seem to be concerned in the slightest!

If you get Nicola or Clare green helping you...might aswell look somewhere else.