JLL Kensington

I have just moved in today and the service so far has been good. Everything is smooth and the team is helpful.

Thanks to Rico for getting me a place to live in London! Was a smooth experience to move in. Moving out process was terrible though, I had to win my dispute through TDS.

Very slow in response

Was a great experience. But have been waiting for my deposit for 2 months which has been disappointing.

Wilkinson’s is a story of two halves. The first half, namely Susan & Catherine are very pleasant and helpful and were supportive throughout a difficult house purchase. However a lot of this was spoilt by the complete lack of customer care and attention by their colleague Andy. Twice we visited their agency and on both occasions it felt like we were intruding. On today’s occasion it was to pick up the keys for our new home. Not only was there absolutely no welcome, there was also no care and consideration that this should have been a special and exciting moment for us. Andy did not know the keys were ready for release. This I could forgive if he had offered us a seat, maybe a coffee and warm welcome and assurance that he would resolve it. But no. We got ignored, we got to hear him being very rude and leaving a rude and abrupt message for Catherine. Once he’d decided he would release the keys we got stomping about the office whilst he searched for them, only to find they were already on his desk. I’ve had better experiences buying a coffee! I left this review on their Facebook page with 3 stars, thinking that someone might have been in touch, but we’ve heard nothing until today when they emailed to ask if we would leave a review. Because of this I’ve downgraded to 2 stars. If we ever come to sell I wouldn’t use this agency.

Had a very negative experience with them recently.

Extremely rude and snobby employees. They treat foreigners in a degrading way. They think that by wearing a ring on the pinky finger that they belong to some elite group of people. There’s nothing elite to sit in a small office all day and rent people flats. Get back down to earth.

🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨 2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige) has so far attempted to add a deduction for some damages that were clearly documented in the check-in report, consistently avoided calls and emails, & attempted to deduct a debt on a utility bill even after being informed numerous times by the utility provider that the debt was for a period prior to our tenancy. TDS dispute has been raised and Paige fails to respond to TDS. Failed promises, severe lack of communication, and no deposit returned. You will definitely suffer when it comes to getting your deposit returned. UPDATE: Now over 3 months without deposit being returned. Over a month since contacting REDACTED following the reply from JLL below - with no response. I don’t know if we’ve just had the misfortune of dealing with the most revolting JLL employees, but from my experience this is a company whose culture and values revolve around conning their customers out of their deposits. I cannot reiterate this more; do not give JLL your money!

Avoid JLL if you want to be treated like a human being. Three days after moving in — still surrounded by boxes — my property manager Taj contacted me demanding the landlord visit my flat. I said no. He asked again. Then he pushed for a manager key to enter while I wasn’t home, after I had already refused twice. That set the tone for everything that followed. Three months in, I received a Section 21 notice because the landlord wanted to sell — something that should have been disclosed before I signed a long-term tenancy. The disruption of relocating after just three months was enormous. When I asked for one extra month to manage the situation, I was refused. I was told I couldn’t speak to the landlord directly and should “write to them instead.” Meanwhile, Taj immediately booked a checkout appointment before the conversation had even finished. My requests were not taken seriously at any point. I formally asked for a different property manager. I was told it would be “reviewed.” No response ever came, no new contact was provided. I reached out to Helen, who had sent the Section 21 — she said she couldn’t help and redirected me back to Taj. Even at checkout, when I needed a reference, it was still Taj and it took a week to make him do so, said he didn’t receive email, which was a completely lie. The loop never closed. The checkout report listed items that were pre-existing — things that were already there before I moved in — and deductions followed. Apparently they assumed I wouldn’t check. At every stage: ignored, bounced around, and treated as an inconvenience rather than a paying tenant. That seems to be the spirit of this company.