I have entrusted my property with Northwood for around 6 years now and although initially I was happy with the service, policies in the business have changed and has make them less flexible especially when it comes to paying for maintenance in my property. Communication is key in any business and I feel Northwood are failing. They are quick to communicate when money is needed but not so quick to address concerns that are highlighted if it has a financial impact on them. I hope they improve soon

I was a landlord with the Wigan office for many years, but after Shaun Farrar—who also owns the Liverpool and Bolton branches—took over, the service significantly declined. Important matters like gas certificates were missed, and there were several other issues. The office became poorly managed, and even the Operations Director admitted that the Branch Manager, Rebecca, wasn’t delivering the level of service expected. After raising my concerns and pointing out their mistakes, they were clearly unhappy and chose to terminate my agreement. Based on my experience, I wouldn’t recommend them to any landlord looking for reliable property management.

I would give 0 reviews if I could. Staff was so rude. I called to enquire about guaranteed rent. I said I have picture, Specification and address. All I needed was a rough estimate. She said they need to visit the site to give a price. I said I just want estimate. Then she got annoyed and hanged up. So rude.

Completely Unprofessional – Terrible Experience as a Tenant I had an awful experience with this estate agent. From the very beginning, their … More