3 stars due to being made false promises regarding dealing with a mould problem. Also wasn't contacted by Graham Butt to confirm that I wished to also end my tenancy alongside my partner at the time. Also faced with unplanned visits and felt that it was implied that the issues raised with them were of my own wrong doing and left in the dark with little to no communication for an extended period of time when I battled against this.

We had graham butt for a year. They have a constant habit of taking usually over 48h to respond to any maintenance issues (it doesn't help they like to let out properties in disgusting conditions fully knowing people who are desperate will take it anyway). It's also apparent that communication within graham but is a severe issues. If you plan to change your name don't expect them to use that name 7 months and 5 emails reminding them of this.

James Butt (partner) was very pushy, rude, unprofessional and all about the hard sell without a care for customer service.

James Butt (partner) was very pushy, rude, unprofessional and all about the hard sell without a care for customer service.

I understand that during the current circumstances estate agents may be busy however, I called and was hung up on, I left a voicemail a week ago and never heard back and sent an email two weeks ago to get an automated ‘we’ll be with you shortly’ and never were. So sadly disappointed as I’ve been told they’re supposedly good around this area. It would’ve been nice to have at least a response via some form of communication from them :(NegativeResponsiveness, Quality, Professionalism