AVOID LIKE THE PLAGUE, appalling service when trying to rent, have had over £5000 of our money signed a backdated tenancy agreement and now we've been told it's doubtful we'll get into the house tomorrow. Bit too late when we've booked a van and ended our current tenancy. Repeated attempts to contact anyone in the senior management team have been met with stony silence. Our lettings co-ordinator Zara has ignored emails and evaded answering our questions. Landlords and renters beware.

Tried to sell my flat with Chancellors. They made all the promises in the world, however in reality it seems that Chancellors would be incapable of delivering a newspaper, let alone selling a property. Total lack of communication and inability to talk to each other. Well that's 9 months of my life wasted-thanks Chancellors!

Avoid this company like the plague had 2 sales fall through on my house, withheld information from us to further delay us. Moved to another estate agent had to contact the CEO to get out of contract. Sold house via other estate agent at lower price for chancellors to come back and say original chain is back on only to find out 3 weeks later that it was all a cock and bull story. If I could mark a minus star I would. *****update 27/7/16 . please see further information as to how bad this company is in my replies below. They get worse as it goes on******

Really useless trying to rent a place with chancellors. I'm sorry for the owners because we couldn't find a place to rent because of the bad professionals working there.

Dealings with the Surbiton branch have been the worst I've ever experienced from a letting agency. Rude letting agent, extremely unhelpful yet incredibly demanding and harassing when they want something, and no assistance provided at any step of the journey. Absolutely disgraceful service.

Extremely disappointed with the Woking sales Team. Every time we spoke to a person on the team we were given different information and not a single clear answer. A team of amateur. No credibility at all.

Slow, dreadful communication, more talk than action, high fees and not the right level of experience. I won't sell a property through them again - there are several other companies who actually value your buisiness.

Highly disappointed, been waiting for a call back for almost 6 days, called about 6 times, wasted my annual leave as I have been promised a viewing and no one bothered to call back to confirm booking.

Chancellors Slough- I'm a first time buyer who works full time therefore I cannot regularly attend property viewings during office hours. Because of this nobody in their office will speak to me, I'm repeatedly fobbed off with "somebody will call you back." Of course nobody EVER calls back! I've got the head office to request the manager to call me and still no call. If I could give less than 1* I would!!! So so angry.

Well I do not know where to even start with this. Chancellors of Bracknell are the worst agents I have ever dealt with in the 15 years of renting properties. We moved into a property that Chancellors are managing on behalf of the landlord, giving them 3 weeks notice to get the already vacant property cleaned and prepped, only to find that not a thing was cleaned and the tiler was only booked in to start on the day of the check in. All they seem to do is blame other people for their mismanagement. I could go on and on with Chancellors incompetence, but I need to use my time to sort THEIR mismanagement. Extremely frustrated and annoyed at the moment is an understatement. Perhaps the landlord needs to be informed of what they are paying for.