Communication could be better, nice people

Communication could be better, nice people

Communication could be better, nice people

Communication could be better, nice people

If I could give 0 stars I honestly would. AVOID AVOID AVOID! THEY SCAM YOU! They tell you things you want to hear and do not deliver! What happened to no sale no fee? It’s been 2 years since we put our place on the market. They told us if they could not sell they would not charge us. Now they are sending us threats of legal action if the invoice is not paid. Super incompetent and do not know what they are doing. Do not buy or sell through them! Run as far as you can otherwise you might get stung with their scam next!

Unfortunately you cannot leave less than 1*. Chancellors Lightwater are truly the most unprofessional company I have ever had to deal with. As a seller the marketing price was agreed upon, we were then badgered into quickly signing into a contract on the back of being told that they had a buyer who wad really interested in the property and wanted to view immediately - Needless to say this buyer never viewed the property ( Ploy perhaps to get us to sign quickly?? ) Property is then photographed and sales literature generated but 20K below the agreed asking price, we then challenge Chancellors on this and was advised that all would be OK and that interested buyers would offer in excess - really why would anyone pay more than he advertised price? We had been advised by Chancellors during their sales presentation that all the agents in the Lightwater office are local to Lightwater and have a great knowledge of the area, hence they were the best agents in the area for selling. Well the Open day arrived and we were advised that 5 couples were interested. The agent hosting the open day didn't have a clue of the local area, he had trouble finding the property and more so didn't have any knowledge of the property, which resulted in him knocking on our neighbours door and asking them - how completely unprofessional? Furthermore when potential buyers were asking him the price that would be accepted he was saying the value that was 20K below what we wanted. Basically Chancellors took no notice of our expectations and are only driven for a quick sale. Their Management is non-existent their work ethics are non-existent. Fortunately after raising our concerns in the form of a Formal Complaint we have exited from their contract. Please do take on board our experiences and give careful consideration before signing up with this unprofessional outfit.

I Would not recommend Chancellors, I have lost all faith in relations of customer services and branch representatives, there has been nothing but hassle since the start, I am now being invoiced energy bills when I never even moved into the property (Chancellors mistakes), I have had un answered emails!! And was given a contract that wasn’t even possible to proceed with. Hope this review helps others as the past four weeks has been nothing but stress.

I am extremely disappointed with my experience at Chancellors Lightwater. After having my offer accepted on a property and starting the buying process, I was unexpectedly informed that the property was sold to another buyer who offered a higher price, despite my offer being accepted and us already incurring costs for surveys and legal fees. This practice, known as gazumping, is not only unethical but also highly unprofessional. Chancellors Lightwater showed a complete disregard for the time, effort, and money that goes into the home-buying process for their clients. I would caution anyone considering using their services to think twice, as their business practices seem to prioritise profits over trust and integrity. Avoid them at all costs!