Difficult move done swiftly and easily

Sue dealt with my letting and has been very friendly and prompt for anything needed. I would happily use her again. Unfortunately (for me), Sue was on holiday the week running up to my move in date and I didn’t get any communication about the process or timings of the move, I had to call and ask what was going on the day of. The inventory was also a frustrating experience. There was nothing major to report but a lot of smaller defects missed and bigger issues were significantly down graded in status. That said, I sent all the pictures and concerns noted to Sue and I had a maintenance team around the same day.

I borrowed some keys from them to quote for a job in Leeds City Centre and although they gave me the keys for the flat they failed to give me the fob to get into the building. After finishing the actual job I attempted to return the keys via a letter box but they didn't have one causing me an unnecessary journey the following day. Basically, I wasn't overly impressed with the customer experience.

Ok, but be careful. My boyfriend and I moved in on a Saturday but they said we weren't allowed to unpack until the Monday because they said they needed to take photos of the property first. Estate agent turned up on the Monday and then left, and there was no reason why we couldn't have unpacked over the weekend. They held the last tenants deposit for professional cleaning, but it wasn't cleaned when we moved in. They then tried to hold our deposit for professional cleaning, but immediately gave up when we questioned them. Wouldn't be my first choice.

I just wanted to give in Minus.My husband booked a appointment 1.30 and reached by 1.17.The lady reached 1.45 just gave a missed call while my hubby froze near the gate she without checking left.Such a liar am sure she never came or needs a brushup in how to deal with clients. Complaining about them to there seniors wont help all clueless and sail the same boat.Just gonna make sure no one ever is troubled by there worthless service.Seriously please shut down nd relax at home if you cant do business.

Me and my wife used these Letting agents , back in March 2020 , we were with them for 5 years ! , at first they were as nice as pie, couldn’t do enough for you , like always with all agents , but as tine went on trying them to get you to do anything you had requested on there maintenance job site , was like pulling teeth , awful , they would come around , be dis respectful , rude , and full of lies , the landlord was disrespectful , would not do anything , about damp etc in the property and Even when we had a newborn 👶 , couldn’t give a shit ! , they are only interested in one thing ! The money 💰 , no Health and safety respect ! But I take my hat off tho Sue Wilson , very good and professional , I would advise , stay well away from these agents ! They are liars , and bloody thieves and by the way . They are Landlord was a Mr David King , lives in London !! To the owner - Liz , please feel free to ring me or email me to discuss this review and I will think about taking it down , there should have been more communication from u and the team in the first place ,