Dear Kelly, We are sorry to see that you feel communication was poor, we believe your review is regarding interest in one of our rental properties; initially you would have received a response advising that due to high volumes of enquiries, we will be in contact only if we can offer a viewing. We did send another property that may have been of interest and better suited to your criteria. A call received on the 15th August highlighted that you were not happy with being offered another property and wanted to see the initial enquired property, it was explained that the property is not suitable for your search and your partner advised that you are not interested in the other offered property. We therefore feel we have been helpful and are unable to agree with your one star review. With many thanks, The Webbers Team.

We are very surprised to read your comments. We took the tenants complaint seriously and arranged for a builder to assess the property. He confirmed there were no structural defects and that the cause of the “damp” was actually condensation and mould due to a lack of ventilation and heating on the part of the tenant. However purely as a gesture of goodwill the landlord agreed to release the tenant from her tenancy and avoid further financial liability. It is disappointing to read your comments given that, when considering all the facts, considerable assistance was given to the tenant by her landlord and Webbers in order to reach a speedy and amicable conclusion. If you would like to discuss this matter in more details we will be happy to listen.