I am a landlord who was moved to M and B after their takeover of Oakwood Homes, and the drop in service has been astonishing. What was previously a smooth and professional relationship has now become a masterclass in poor communication and disorganisation. I was told, right before Christmas, that my new tenants were moving in on 7 January. I scrambled to get decorators and electricians in at premium holiday rates to meet the deadline. Only then was I informed that the tenants were actually moving in on 23 January, and they state they never agreed to the earlier date. M and B’s version of events directly contradicts theirs. The result was avoidable stress, chaos, and unnecessary cost entirely due to M and B’s inaccuracy. In addition, I have been shut out of the tenant selection process. With Oakwood Homes, meeting prospective tenants was standard practice. M and B provided almost no information until I specifically requested it. I requested a call from a manager to address the issues. No one contacted me. The level of service I have received is significantly below the professionalism I experienced previously. As it stands, M and B have demonstrated rudeness, poor customer care, and a concerning lack of ownership for their mistakes.

My experience with Miles & Barr has been awful. I don't tend to leave negative reviews but I feel this is warranted. …

I tried over and over again calls email raised a ticket type thing to get a call to arrange a viewing and I get nothing back it says they aim to call back within half hr of leaving a message the property ends up going and I never hear anything this is the worst experience iv had with an estate agent I'd avoid at all cost it just adds stress to an already stressful process they are crap wrapped in glitter!

You should improve your customer service. If you are short-staffed, consider hiring more employees. Currently, no one seems to be answering calls, which affects customer trust in your company. Additionally, clear instructions about the next steps are often missing. People are contacting you because they need accommodation, either by phone or email, and it is your responsibility to assist them. Providing prompt and clear guidance will greatly improve the customer experience.

Received worst service after left the rented property

I unfortunately had an extremely bad experience with m&b. Exaggerated and elaborated the truth. Very disorganised and passed me from person to person. Will never use them again!

LEAVING AN 8 MONTH GIRL HOMELESS, GOT THE MONEY WANT A GAURANTOR, ABSOLUTELY IMPOSSIBLE, DISGUSTING BEHAVIOR, SOMETING NEEDS TO CHANGE!

Avoid at all costs. I had a terrible time moving with them despite being a very reliable tenant at a previous property for 10 years. They hide things from you i.e failing to mention that the very property I was after and paid a deposit on was already up for auction, and didn't find out this until I received the keys and signed everything. When challenging them over it they claimed they had no idea of this until an hour afterwards which is complete rubbish. Not to mention making false promises regarding an early exit insensitive fee to vacate previous property early which was never honoured. They used to be a brilliant company a few years ago. But they've really gone down hill ever since.