Hello, Unfortunately we are unable to identify you on any of our records to understand why you would leave us a 1* review. If you would like to raise a concern please feel free to email me at JamesPerks@Milesandbarr.co.uk, providing further information so that I can confirm you have dealt with our business. I do note that you have left similar reviews with a number of other local Estate Agents, who also are unable to identify you?