Poor communication. Wrong utility bills sent and long process to rectify issue, for example, water charges for first 2 months are whooping £200, obvious error, clearly visible on the bill, after 5 emails(3months) forth and back, still not resolved and payment being requested. Generally, they are not the worst agency out there but far from good one.NegativeProfessionalism

Poor customer service. Rarely help/reply/sort anything out

Spoke to an agent about a house for sale. He rang me back and said he'd left a message with the owners. That was seven weeks ago, and not a peep from him. Obviously making too much money during the lockdown...

The property viewing was good but the final result was bad. We went and wanted the property and we did mention we needed to find a property asap for my son and we didn't get that one and no follow up about any other properties so much staff and no results

A bit frenetic

They've never done anything that I have requested

Got told that we would get a phone call back last week to reschedule a viewing timing for a property to then not receive a phone call and to chase them to even get a phone call. to later on get told the property is being letting out to …

I rented a flat in Broadstairs from this branch about a year and a half ago. Upon moving in, the flat had a terrible smell and was absolutely filthy including thick black dust on the surfaces and windowsills, dead bugs and dirt on the …