Terrible experience viewing a property with George from the Ramsgate branch. He forgot the appointment, turned up late, took a phone call while showing me around and failed to let me know that the property had been increased in price (!) to name but a few of the problems. George was not forthcoming with information and his general manner was disinterested, lazy and frankly rude.

Went to view a property at the agreed time. The time was then changed to 30 mins later, 10 mins before the agreed time (informed via email not phone call). We spoke to the office staff who seemed unaware that this has happened. We spoke to the agent outside the property who said we had missed our original appoint (the one they changed). No apology was made. We asked if we could see the property quickly as we were already there. The agent didn't seem to want know, and made a feeble excuse about not having time. He came off as a disingenuous in his response and disinterested in our time and business. He didn't seem to care that the company he represents had wasted our time and money and didn't seem to think that asking us to wait a further hour was anything less than an insult. He barely looked up from his phone during his monotone "I understand but.." spiel. I understand that agents don't have to care, but I think they should at least give the appearance of doing so in the interest of the company they represent. Furthermore, if adjustments to the scheduling need to be made, these should be given in good notice and not via email 10 mins before the previously agreed appointment time. A poor experience from a company who don't seem to mind about wasting their clients' time and effort. Needless to say, we won't be looking to view any further properties with them or recommending to others in the same position.

miles & Barr are only out for the landlords not the tennents been waiting for my deposit back well over a month they have been trying to pin things on me which are nothing to do with me. would never use them again and I certainly wouldn't recommend them to anyone.

Worst experience so far as a tenant with a lettings agent. Rude, sarcastic employees. Communication is shocking, we seem to be doing their admin for the property which is taking a lot of time out of our actual jobs. If you are tenants, avoid miles and barr at all costs.

Once we signed with them I never had a sense that they actually cared about the sale. I could never speak to the same person twice and messages were never returned. They pressured me to accept £40,000 less than their valuation saying "that's what the market thinks it's worth." We moved to another (smaller) agent and got an offer within two days that was £30,000 higher than the other offer. Miles and Barr seem to be too big to offer any kind of customer service. Save money, time and stress by going elsewhere.

Was told I was the first person to enquire about a home. It was our dream home and we were desperate to move; wanted to move quickly on it. Was told they would send me a form to fill out. Waited a few hours for the form but didn't arrive in my inbox. Called back to check on the form and was told the property had already been given to someone else. Awful practise. Have since been trying to call them to organise other viewings and rarely get an answer from reception. Shocking business, no idea why they have such a monopoly.NegativeResponsiveness, Quality, Professionalism