Poor communication. Wrong utility bills sent and long process to rectify issue, for example, water charges for first 2 months are whooping £200, obvious error, clearly visible on the bill, after 5 emails(3months) forth and back, still not resolved and payment being requested. Generally, they are not the worst agency out there but far from good one.NegativeProfessionalism

Poor customer service. Rarely help/reply/sort anything out

Spoke to an agent about a house for sale. He rang me back and said he'd left a message with the owners. That was seven weeks ago, and not a peep from him. Obviously making too much money during the lockdown...

The property viewing was good but the final result was bad. We went and wanted the property and we did mention we needed to find a property asap for my son and we didn't get that one and no follow up about any other properties so much staff and no results

A bit frenetic

They've never done anything that I have requested

Avoid at all costs. I had a terrible time moving with them despite being a very reliable tenant at a previous property for 10 years. They hide things from you i.e failing to mention that the very property I was after and paid a deposit on was already up for auction, and didn't find out this until I received the keys and signed everything. When challenging them over it they claimed they had no idea of this until an hour afterwards which is complete rubbish. Not to mention making false promises regarding an early exit insensitive fee to vacate previous property early which was never honoured. They used to be a brilliant company a few years ago. But they've really gone down hill ever since.