We’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage and have made what can be a stressful experience feel much more manageable. We really appreciate their support and guidance and would happily recommend them.

Phil, Neil and Kellie and all the other members of staff I’ve dealt with at the Hornchurch branch have been fantastic! Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!! With some pre Budget “Rachel Reeves” nerves across the whole market to boot! And more importantly, each and every one of the team are very personable people. Great work 👏🏻👏🏻

I honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and incredible support. Their service was outstanding in every way. Always professional, always friendly, and always full of such positive, uplifting energy. They didn’t just help us buy a home — they supported us emotionally during one of the most important moments of our lives. That means more to us than we can ever express. Because of them, our first contact regarding our new home was a beautiful and unforgettable experience. They were patient, caring, and genuinely invested in helping us. Every conversation felt warm, reassuring, and full of encouragement. Their positive energy is something truly special and rare. This is without a doubt the best experience we have ever had with an estate agent. An amazing, amazing agency with wonderful people and a big heart. We will never, ever forget them and everything they did for us. Highly recommended from the bottom of our hearts.

Great service from the team. Kept me updated along the way and made communication so easy between all Parties. 5 stars all the way. Would 100% recommend,

From the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.

I had a truly legendary experience with Balgores, especially Saoire at the Romford branch! After a difficult and quite unfair experience with the Dagenham branch, I …

I would like to say thank you oscar for help me all the jurney .

I recently purchased a home through Balgores, and I honestly couldn’t be happier with the experience. From start to finish, the service has been exceptional — even after the sale was completed. A very special thank you to Oskar, who was absolutely fantastic throughout the process. He consistently went above and beyond to answer my questions — even responding to emails and messages outside of office hours. No matter how small or detailed my queries were, he took the time to explain everything clearly and patiently, making me feel reassured and genuinely valued as a client. At one stage, I was hesitant and unsure about the reservation agreement, as I didn’t fully understand all of the details. Oskar went through everything carefully, explaining it with complete transparency and honesty. He never made me feel rushed or pressured and ensured I felt fully informed and comfortable before proceeding. That level of integrity and patience made a huge difference. Buying a home can be stressful, but Oskar made the experience smooth, transparent, and even enjoyable. He is professional, committed, proactive, and truly dedicated to his clients. His attention to detail, strong work ethic, and calm, reassuring approach really set him apart. He is a real asset to the company. I would also like to mention Louise, who handled the sales progression. If it wasn’t for her liaising efficiently with everyone in the chain, the process could easily have stalled. She was absolutely wonderful — keeping me informed at every stage, remaining patient throughout, and ensuring everything moved forward smoothly behind the scenes. Her communication and coordination skills gave me real confidence during what can otherwise be a tense process. What truly stands out about Balgores is how well the team works together at different stages to ensure a successful sale. From initial viewings to completion and even aftercare, there is a clear structure of support. Even after completion, they have continued to be responsive and helpful, making sure I feel settled and reassured in my new home. That level of service is exceptional. This has genuinely been a one-of-a-kind experience, and I would highly recommend Balgores to anyone looking to buy or sell. Well done to the entire team — you should be very proud of the service you provide.

Would just like to say what a fantastic experience it has been remortgaging with Balgores, and a big thank you to Glenn and Claire , Who helped us out tremendously. Paula & John

I just want to express my appreciation to Team Balgores Romford especially Ross. Thanks for your care and support. You were with us throughout the entire process. Your patience, dedication and attention to details played a great role in securing our property. Thanks Ross . Will keep in contact with Team Balgores .