Re Sale of 10 Pownall Road, Ipswich, IP3 0DS Dear Kate and Sarah, We felt we must write to commend both Sarah Kershaw, your Senior Negotiator and Riverdale Estates. We were leaseholders of the rental apartment above, our sale completed in January last month. From our first meeting, we knew that Sarah was the person for us. Unlike our two previous agents that were happy to accept our rose-tinted view of what our property might be worth, Sarah arrived armed with facts, clearly showing prices similar flats in the block had achieved, Sarah advised that if we were serious sellers, that was the price area we should be using. It was a sobering thought but we considered matters over a weekend and decided that was very sensible. Our tenants left a few months later and, then free to carry out a detailed inspection, we realised that to attract a buyer in a slow market and with so very many flats for sale in Ipswich, we would need to spend time and money on refurbishment to make our property stand out. There followed weeks of cleaning, a kitchen makeover, re-carpeting and re-decorating throughout. Sarah came back, helped re-arrange the furniture to best effect and took a fresh set of photographs both internally and externally. Her photographs were stunning and the detailed write-up excellent. Within a relatively short time a first-time buyer was found, but Sarah's input didn't stop there. Over the coming months we came to realise just how very important having a good agent is; Sarah's involvement bridged across both sets of solicitors, our buyer and ourselves. Throughout a protracted and often frustrating conveyancing process, it was only Sarah who kept us informed and our nervous first-time buyer on-board. Without her, we have no doubt that the sale would have fallen apart. So thank you Sarah, you were a pleasure to work with. You went the extra mile to get the sale and proved thoroughly professional throughout. It's people like you who help a business stand out from the crowd. Kind regards, John & Diana Beales