Communication is terrible, rang the stockton site to view a house, after viewing it we tried ringing, even went into the stockton office and left our name for the application form, I replied to the number that gave me the initial appointment asking for an application, no response. The next day my partner rang for one got told to contact the ingleby office as they were dealing with it, they said he'd be sent one at 11.30, I then rang ingleby office at 1.45 to be told they won't be taking any more applications, told them I'd been trying since the viewing to get one and my partner had been sent one but was at work so couldn't fill it out till his break, to be then told well I'll be sending them off at 3 and I'd have to get it forwarded from my parter. Rang my partner at 2 o'clock to find out he still hasn't even been sent the application! Absolute waste of time, put me off viewing any more houses with them, literally tried everything to get an application and still not recieved one. Would not recommend.

Stacey Holmes is not very helpful I'm afraidNegativeResponsiveness, Value

Stacey Holmes is not very helpful I'm afraid

Terrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.

Absoloutely disgusted and dissapointed in Michael Poole ingleby barwick to continue selling a property on behalf of someone who accepts an offer and then rejects it later on. In short. I placed an offer on a house which was accepted. I had asked Michael poole to remove the property from the market and list it as sold STC. They spoke to the "vendor" who had said no. They were not willing to do that. "alarm bells" started ringing but I continued in good faith to be patient. Michael Poole give me some bs reason as to why they believe the owner had not agreed to the listing being removed but we all know the real reason. After listing our home for sale. We recieved a call from Michael poole stating how the vendor wishes to remove it from the market because they couldn't find anywhere within their budget. However, after further communication with Michael poole they have stated to me "The vendor have since asked me to keep the property on the market but have said that they need well in excess of the asking price". Well why did they mess me around and accept my offer. Why not just state on the listing what they genuinly wanted. I genuinely cannot believe Michael poole is STILL willing to sell a property on behalf of someone who agrees a price in writing and then just pulls it away because they want more money. Disgusting. I have a number of various properties around the North East and can promise you now I will NEVER do business with Michael poole again.

They don't ring you back.

Tried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.

Firstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.