Overall, they were expensive compared to others. Certainly, the sales side set our expectations too high. Having said that, both Leanne and Stacey were great. By the way they communicated, kept you informed, and helped the process through.

Overall great service though generally favouring the buyer in my view. After all, a property isn't sold until the deposit is paid and the contract is signed. Having said that, they were great at keeping us informed of the progress with the sale as were we at keeping them informed of the status of the property (servicing of boiler, house alarm etc). A huge advantage for us was the fact that they did all the client viewing for us so we had no stress with that aspect of the sale at all - wonderful. Our personal contact, Stacey, was always very courteous & pleasant to deal with and kept a check on all aspects of the sale. Would I use Michael Poole Estate Agents again? - definitely YES.

Great 1st visit, very helpful team gave me a good feeling for potential future investments

Efficiently handled the initial enquiry and viewing process, also in handling the offers onto the vendors etc. Would use them again without problem

Very knowledgeable and professional.

Stacey and Carolyne chased related sales in the chain nearly every day for an update, as there had been previous delays down the chain, both Stacey and Carolyne done all they could to prevent any further delays from happening. They gave updates when they had them and talked me through the process, helping me understand how and when each stage of the process worked. Thank you both!

Communication is terrible, rang the stockton site to view a house, after viewing it we tried ringing, even went into the stockton office and left our name for the application form, I replied to the number that gave me the initial appointment asking for an application, no response. The next day my partner rang for one got told to contact the ingleby office as they were dealing with it, they said he'd be sent one at 11.30, I then rang ingleby office at 1.45 to be told they won't be taking any more applications, told them I'd been trying since the viewing to get one and my partner had been sent one but was at work so couldn't fill it out till his break, to be then told well I'll be sending them off at 3 and I'd have to get it forwarded from my parter. Rang my partner at 2 o'clock to find out he still hasn't even been sent the application! Absolute waste of time, put me off viewing any more houses with them, literally tried everything to get an application and still not recieved one. Would not recommend.