Firstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.

Absolutely appalling estate agents. The Billingham office and the service they deliver is dreadful. To say they are underhand is an understatement. Overpriced houses and appalling customer service. Highly recommend not going near this agent.

Very disappointed with Valpal, little or no leads from the Valpal tool, very few leads from the facebook marketing. Certainly can't get their accounting correct as Incorrect invoicing issued and money taken by direct debit. Extremely poor communication and contact from the Valpal team, I had to chase them. Valpal tie you into a 12 month contract which autorenews, fortunately, I have given notice but I am still paying for a product which I don't use. I wish that Google would allow 0 stars or have negative ratings!

Absolutely appalling. Continued taking Direct Debit after cancellation of services then ignored our numerous refund requests. Having to get the bank to reclaim. AVOID.

Don't use, waste of time and energy, don't show up at viewing, don't call or reply to messages, unprofessional and blatantly don't care about customers service

Would never recommend renting from Michael Poole in Middlesbrough! They take ur money and charge you for things that were already damaged inside the property was spoken to so so unprofessional by Judy at the Middlesbrough branch when trying to get answers absolutely disgusting they are out to get your money for Anything!!! Will say anything to not give you your bond back and even charge 300 pound for ending a tenancy early shocking!!!

No availability to view a property for over a week... unbelievable. Either under-staffed or too busy - either way I wouldn't sell my house with them!

No contact in 6 months, no leads converted and told I was tied in to a 12 month contract when I tried to give notice. The whole experience has been an utter waste of time - I have not recieved a single decent lead from using Valpal and have had zero return on investment. No contact from anyone at the company in response to having zero return or leads from their product so I decided to give notice. I have now had a lengthy email from Craig to tell me that due to going over the original 12 months of our contract that we are now tied in for another 12 months and due to pay £1200 + VAT over the year. I have tried to reasonably explain that I feel that this is an unfair contract clause and have been bluntly told that he believes it isn't. I am currently engaging legal advice as to whether it is or it isn't. Regardless of the outcome, to not contact your customer in 6 months and to not even notify them that their contract is going to renew for another 12 months closer to this deadline giving them the proverbial heads up and choice that they can cancel if they're not happy is poor form. The only reason you would do this is because you know they're not happy, they're not receiving any return on their initial investment and you haven't made one iota of effort to optimise the experience for them in over 6 months. It is the kind of tactics a business employs when they know that their customers are not likely to renew their contract due to advance knowledge that their product is not going to work for them. The obvious response is 'Well you should have read the smallprint'. I don't disagree with this but at the same time it does not change anything that I've written above. 30 days notice should be able to be given at any point after the initial 12 month contract - to tie someone in for a further 12 months and to purposefully not notify them of this inevitability by explaining that their contract is up for renewal is duplicitous and underhand.

Don’t ever rent through these, even when you leave the house cleaner than it was when you moved in. They just try and have you for anything, always keep the paperwork you get when you move in because they even try to charge you damage that was already there and on their paperwork

Dreadful customer services. I have never experienced such an inefficient and uncooperative conveyance experience.