Thank you for your feedback. At Whitegates Estate Agents, we take all concerns seriously and are committed to providing a fair, transparent, and high-quality service to all our clients — whether landlords, tenants, buyers, or sellers. We regret that your experience did not meet your expectations. We would like to clarify that all our fees, processes, and client interactions are conducted in strict accordance with industry regulations and the relevant legislative requirements. We are proud members of The Property Ombudsman and we comply with all applicable legal and regulatory requirements and adhere fully to their codes of practice, which are designed to ensure the fair treatment of all parties. While we respect your right to share your opinion, we take allegations such as excessive fees, unprofessional conduct, and lack of transparency seriously. However, we respectfully disagree with the characterisation of our service as described. Our fee structures and service standards are fully disclosed to clients at all stages, and we encourage clients to seek clarification whenever needed. We encourage any individual with a specific grievance to contact us directly so that we may formally address their concerns in a structured and appropriate manner and we are pleased to hear that our Property Manager has now been able to work with you to address your concerns, and we’re glad to know you are now satisfied with the outcomes so far. We are also aware of your email today and this is currently being dealt with and we will aim to provide a full reply on Monday for you. We are always prepared to engage constructively and transparently with any party wishing to resolve an issue. If you feel that you face any further issues please do of course contact our office / Property Manager directly. We are happy to always review your concerns formally and will always work towards a satisfactory outcome. Thank you again for giving us the opportunity to resolve this with you.

Thank you for taking the time to share your feedback. We understand that the rental application process can be stressful, and we truly appreciate your interest a property. Please know that we carefully review all applications but ultimately it is the Landlords decision in terms of how they decide to proceed and we can never provide an answer until a Landlord makes a decision and unfortunately, we can only move forward on the landlords say so. We do however successfully let over 40 properties a month. We wish you all the best in finding the perfect home and appreciate your understanding.

Thank you for your feedback, and we're really sorry to hear about your recent experience at our Huddersfield office. Unfortunately, on the day you visited, we were very short-staffed due to unforeseen circumstances, and we completely understand how frustrating it must have been not to be acknowledged or assisted as you should have been. Please accept our sincere apologies – it certainly wasn’t our intention to ignore you, and we're genuinely sorry that it came across that way. We always aim to offer a warm and helpful service to everyone, and it’s disappointing to hear that we fell short. We'd love the chance to make this right and assist you with your property search if you're still looking. Please feel free to get in touch with us directly on 01484 548126, or let us know if you’d like to arrange a suitable time to come back in when we can give you our full attention.

Thank you for your feedback. We take all concerns seriously, but unfortunately, we’re unable to locate your details in our records. We’d really like the opportunity to look into this further—please feel free to contact us directly so we can assist you.

Thank you for sharing your feedback with us. We are genuinely sorry to hear about your dissatisfaction with the service you received, and we truly appreciate you taking the time to express your concerns. In regards to the offer below the asking price, we want to clarify that the buyer ultimately decided to withdraw their offer the very next day after it was submitted. They informed us that they had chosen to pursue a different property. In addition, they did not provide the necessary proof of funds, which, in line with our policy, meant they were not financially verified. We always ensure that all potential buyers are financially checked before we proceed with any offers, as this is a key part of our process to ensure the best possible outcome for our clients. We were also informed that you planned to carry out some renovations on the property, which led to the decision to withdraw it from the market temporarily. However, we were surprised to later find out that you had decided to proceed with another estate agent instead, especially as we had not had a prior discussion indicating that you were considering leaving us. We had been under the impression that you would potentially return to market with us once the renovations were complete. As outlined in our terms and conditions, we do apply a withdrawal fee in these cases, as we had dedicated considerable time, resources, and effort to managing the sale of your property. We understand that situations can change, but we always aim to act in the best interest of our clients, and we were prepared to continue supporting you through the process, whether or not the property was to be renovated. We fully understand how frustrating this situation has been, and we truly regret that the experience didn’t meet your expectations. We take all feedback seriously and are committed to learning from it to improve our processes. We will be reviewing our communication procedures internally to ensure we provide better and more consistent service in the future. If you would like to discuss this further or if there is anything else we can do to address your concerns, please don’t hesitate to get in touch. We truly value your business and hope we might have the opportunity to work with you again in the future.